Lead Identity Manager

National Highways; West Midlands; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

National Highways seeks a Lead Identity Manager to direct Identity and Access Management, governance and Privileged Access Management across operations and business environments. You will oversee Joiners, Movers, Leavers processes and authentication services, ensuring access is properly controlled and auditable.

The role requires security policy enforcement, operational leadership, and ongoing improvement of identity-related controls, with hybrid work and UK-wide office locations plus travel.

Qualifications

• Demonstrated experience in leading security or technology functions and services.
• Proven track record in developing and deploying security or technology services.
• Experience in building and leading teams in a tech environment.
• Experience creating policies, strategies and processes.
• Experience managing teams providing first and second-line support with tools like ServiceNow.

Responsibilities

• Provide develop and maintain Identity Systems and SOPs; lead resources to prevent, detect, respond to and mitigate security threats.
• Align team objectives with business strategies and governance to strengthen security posture and compliance.
• Lead the delivery of operational Identity Services delivering value to users and stakeholders.
• Maintain and develop Identity SOPs and knowledge articles aligned with policy and processes.
• Provide regular reporting of Identity threats, risks and controls to stakeholders.
• Lead delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring.
• Lead and ensure compliance with security standards and UK Government recommendations.
• Shape strategic direction of Identity Management to reduce risk and improve business outcomes.

Skills

Security leadership

Technical leadership

Team building

Policy development

ServiceNow experience

Tools

ServiceNow

Job description

As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network.

As Lead Identity Manager you will be responsible for leading Identity and Access Management functions, providing strategic and operational leadership for identity lifecycle management, access governance, privileged access, and authentication services across operational and business environments.

You will lead Identity Governance and Assurance, Privilege Access Management, Vetting Services and JML (Joiners, Movers, Leavers) accounts, ensuring National Highways information and assets are only accessed by authorised individuals and systems with the appropriate level of access.

Accountable for enforcing, reviewing, and continuously improving security policies, standards, and processes to ensure the right people or systems have the right access to the right resources at the right time, reducing the risk of unauthorised access, strengthening organisational resilience, and safeguarding critical assets.

This is a hybrid role, requiring two days per week in the office, and can be based at any National Highways office location across the UK, with some travel to attend team meetings.

Successful candidates will be required to hold or be willing to obtain SC clearance before starting employment. Five years' UK residency is normally required for the vetting process, although individual circumstances will be considered as part of the recruitment process.

• Provide develop and maintain sufficient management of Identity Systems and Standard Operating Procedures. Lead resources to prevent, detect, respond to and mitigate security threats to prevent loss of confidentiality, integrity or availability of business systems and assets.
• Ensure strategic alignment of the team's objectives to business strategies, governance and policies, by providing operational leadership and lifecycle management, strengthening security posture and reducing security risk, while maintaining compliance.
• Lead the implementation and delivery of operational Identity Services to ensure they are delivered effectively, meet quality expectations, and provide value to users and stakeholders.
• Maintain and develop Standard Operating Procedures, Identity processes and knowledge-based articles ensuring alignment with policy, change and business processes.
• Provide regular reporting of Identity threats, risks and controls to internal and external stakeholders.
• Lead the delivery and transition of systems into Identity Assurance Governance and Privileged Access Management monitoring to ensure access to National Highways assets and systems are controlled, monitored and access is authorised.
• Lead National Highways Identity and Access Service to maintain compliance with relevant security standards, legislation and monitor requirements, including those recommended or sponsored by UK Government
• Lead and influence the strategic direction of Identity Management functions to develop improvements that secures protection of corporate information and assets that contribute to a reduction of risk, improved business outcomes and alignment to business objectives

About you.

• Demonstrate experience in leading security or technology functions providing services and support.
• Proven experience in leading the development and deployment of security or technology services.
• Practical experience in leading or building teams operating in a technology environment.
• Demonstrable experience in developing policies, strategies and processes.
• Experience in managing teams providing first and second-line support of operational services or use of support tools such as ServiceNow.

About us.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

The Digital Services Directorate is helping to reshape the way National Highways operates by delivering digital, data, and technology services across all areas, from frontline to back office, in a modern and efficient manner. Our vision is to develop integrated information and technology that empowers our colleagues and provides real-time information to our customers, as well as integrating with intelligent vehicle and transport systems as they evolve, to enhance journey safety and reliability.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.