Lead Hub Operator - Crime and Intelligence - 12 Month Fixed-Term Contract

Tesco UK; Daventry; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading retail company is looking for a Lead Hub Operator in Daventry to manage CCTV operations and enhance security across stores. As the expert in security and shrinkage, you will lead a dedicated team and collaborate with law enforcement to mitigate crime risk. The ideal candidate will have experience in retail security and excellent people management skills. Enjoy a flexible work arrangement that supports your work-life balance.

Benefits

Flexible working arrangements

Supportive work environment

Commitment to diversity

Qualifications

• Experience in a retail security environment.
• Expertise in CCTV systems.
• Ability to manage teams effectively.
• Background in law enforcement is beneficial.
• Experience in crime investigations.
• Skills in business and customer awareness.

Responsibilities

• Manage CCTV operations and team in the Daventry Support Hub.
• Build relationships with law enforcement to enhance security.
• Ensure effective supervision of security operations.
• Conduct incident reviews and direct investigations.

Skills

Shrinkage and security experience

CCTV expertise

People management

Law enforcement background

Crime intelligence experience

Security management

Partner management

Business awareness

Office skills

Data analysis

Job description

Overview

We are currently looking to recruit a Lead Hub Operator to effectively manage strategic security partnerships with law enforcement, local authorities, and industry bodies to improve crime prevention and detection across our retail estate. Through proactive intelligence sharing and collaborative investigations, we ensure our CCTV operations contribute to safer stores and stronger communities. Working closely with the UK Security team, we drive innovation in remote surveillance, support safeguarding initiatives, and deliver actionable insights that protect colleagues, customers, and assets.

Responsibilities

• Be the expert around security and shrinkage procedures and key legalisation to keep our stores and business safe e.g. post incident reviews, usage of safety, shrinkage and security equipment, protecting my personal safety, GDPR, staff searches, key control and seasonal lockdown
• Accountable for the Hub having a 24-hour team coverage across 7 days a week, being flexible with working patterns so CCTV is always effectively supervised and all channels are supported
• Partnering, people management and team leadership, leading the team in the Daventry Support Hub to effectively manage CCTV monitoring for stores
• Collaborate with the central Shrinkage & Security, SOS, Security field team across all channels to drive down preventable incidents and reduce loss
• Develop valued relationships with Government agencies, law enforcement and other companies to improve security and build intelligence against criminal activity to enable risks to be highlighted and control activities enabled
• Have an understanding of shrinkage and security risks for the UK retail business and working with the wider security team to come up with solutions to reduce crime level in our stores, knowing when to lead and when to be led
• Proactive usage of centrally provided data, sharing foresight with my team to diagnose and mitigate risk getting to the truth of issues to support the delivery of convergence and balanced plans
• Review the output of post incident reviews my team complete, being accountable for the quality of investigations ensuring the next steps encourage the ‘STAR’ behaviours and reduce loss
• Raise non-completion of next steps to the relevant partner where vital
• Ensure there are effective processes and response times in place for any police requests for CCTV Ensuring my team are adaptable to live security concerns or urgent investigations working with the wider security team and following the triage and prioritisation process for workload
• Hard-working and proactive, continuously reviewing capability of your team encouraging them to take ownership of their development always offering support and mentorship to deliver an outstanding contribution

Qualifications

• Experience of shrinkage and security in a retail environment
• CCTV and associated systems expertise
• People management experience
• Law enforcement or policing background
• Crime intelligence and investigations experience
• Security management
• Partner management & influencing skills
• Business & customer awareness
• Office skills - Excel, Word, Powerpoint, etc.
• Data analysis experience

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.