Lead Housekeeper

Hilton; Manchester; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Lead Housekeeper to oversee housekeeping operations and ensure exceptional guest experiences. In this dynamic role, you will assist in managing the housekeeping team, monitor standards, and maintain effective communication across departments. You'll play a crucial role in delivering high levels of customer service while fostering a culture of teamwork and development. Join a company that values inclusiveness and growth, offering you the chance to advance your career in a supportive environment. This is an exciting opportunity to make a significant impact on guest satisfaction and team performance.

Benefits

Uniforms provided and laundered

Free and healthy meals when on duty

Complimentary access to wellness facilities

Team events and initiatives

Personal Development programmes

Team Member Travel Program

Team Member Referral Program

Peoples pension with employers contribution

High street discounts

Holiday: 28 days including bank holidays

Qualifications

• Experience in hotel/leisure/retail sector in a managerial capacity.
• Excellent leadership and communication skills required.

Responsibilities

• Assist with overseeing Housekeeping operations and standards.
• Monitor performance of the Housekeeping Team with emphasis on training.
• Manage staff performance issues in compliance with company policies.

Skills

Housekeeping experience

Leadership skills

Interpersonal skills

Communication skills

Commercial awareness

Customer service

IT proficiency

Ability to work under pressure

Flexibility

Tools

Property Management Systems

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal: “To share the light and warmth of hospitality.” With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Yearly Salary of £27,743.38

A WORLD OF REWARDS

• Uniforms provided and laundered
• Free and healthy meals when on duty
• Complimentary access to wellness facilities, featuring a pool, gym, sauna and steam room
• Team events and initiatives such as cinema visits or staff parties, team treats and wellness days
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Peoples pension with employers contribution
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Guest Experience Day after successfully passing probation

A Lead Housekeeper is responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Executive Housekeeper.

What will I be doing?

As a Lead Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. A Lead Housekeeper will also be required to assist the Executive Housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping operations
• Operate within departmental budgets through effective stock and cost controls and well-managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support Executive Housekeeper
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the Front Office team
• Deputise in absence of Executive Housekeeper
• Assist other departments wherever necessary

What are we looking for?

A Lead Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• High level of commercial awareness and cost control capabilities
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• High level of IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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