Lead Housekeeper

Hilton; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Go Hilton travel programme

50% food & beverage discount

Free meals on duty

28 days holiday including bank

Employee Stock Purchase Programme (ESi

Job summary

Hilton Canary Wharf is seeking a Lead Housekeeper to oversee the hotel’s housekeeping team, ensuring guest rooms and public areas meet the highest cleanliness standards. You’ll supervise, train, and schedule staff, conduct inspections, and coordinate maintenance with a focus on delivering exceptional hospitality.

The role offers an attractive hourly wage of £14.42 with travel perks, discounts, and benefits as part of Hilton’s supportive team culture.

Qualifications

• Experience leading a housekeeping team in a hotel setting.
• Strong eye for detail and cleanliness standards.
• Excellent guest service and communication skills.

Responsibilities

• Supervise the housekeeping team: train, schedule, and oversee team members to ensure cleanliness and quality standards in guest rooms.
• Conduct room and area inspections: perform routine checks of checkout rooms, spot inspections of occupied rooms, and review service areas, storage, and corridors to ensure cleanliness and maintenance standards are met.
• Coordinate maintenance needs: report and promptly follow up on any maintenance issues or facility concerns.
• Oversee special projects: schedule and supervise periodic deep cleaning and special housekeeping initiatives.
• Manage inventory and equipment: maintain stock levels and ensure proper maintenance of housekeeping equipment.
• Delight our guests: ensure excellent service, including VIP and special guest requests.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lead Housekeeper at Hilton Canary Wharf, you’re not just ensuring the upkeep and cleanliness of the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Salary - £14.42 per hour, with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities

The Hilton London Canary Wharf is a modern, full-service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic Park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.

Here's What You'll Do During a Typical Day

• Supervise the housekeeping team: Train, schedule, and oversee team members to ensure cleanliness and quality standards in guest rooms
• Conduct room and area inspections: Perform routine checks of checkout rooms, spot inspections of occupied rooms, and review service areas, storage, and corridors to ensure cleanliness and maintenance standards are met
• Coordinate maintenance needs: Report and promptly follow up on any maintenance issues or facility concerns
• Oversee special projects: Schedule and supervise periodic deep cleaning and special housekeeping initiatives
• Manage inventory and equipment: Maintain stock levels and ensure proper maintenance of housekeeping equipment
• Delight our guests: Ensure excellent service, including VIP and special guest requests

Travel

• South Quay DLR (2 minutes)
• Canary Wharf Jubilee line (5 minutes)

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.