Lead Hospitality Manager- Nottingham Racecourse

Constellation Careers; Peterborough; Vor Ort; GBP 30.000 - 33.000; Teilzeit

Zusammenfassung

Constellation Careers seeks a Lead Hospitality Manager for the Nottingham Racecourse 180-cover restaurant, operating on race days. You will take full ownership of the restaurant, lead the FOH team, and ensure a superior guest experience during events.

Applicants must have extensive hospitality management experience in stadium or racecourse settings and a proven track record managing large restaurant operations, delivering high standards under busy race-day conditions.

Qualifikationen

• Previous hospitality management experience within a stadium, racecourse or large-scale event environment.
• Proven experience managing a large restaurant operation with teams, service standards and guest experience.
• Ability to lead a large team in a fast-paced environment with composure under pressure.

Aufgaben

• Take full responsibility for the overall operation of the 180-cover restaurant.
• Lead, manage and motivate the FOH hospitality team on race day.
• Ensure the restaurant is fully prepared and ready before service begins.
• Conduct team briefings and allocate staff for efficient service.
• Oversee all aspects of restaurant service and maintain high standards.
• Ensure guests receive an exceptional, professional and welcoming experience.
• Manage guest requests, queries and complaints confidently and professionally.
• Monitor service levels and respond quickly to operational issues.
• Liaise with kitchen and BOH teams to ensure smooth service.
• Monitor staff performance and provide direction and support during the event.
• Ensure health & safety, food safety and venue procedures are followed.
• Maintain high standards of cleanliness, presentation and professionalism.

Kenntnisse

Hospitality management

Stadium/racecourse experience

Large restaurant operations

Leadership

Customer service

Team management

Attention to detail

Problem solving

Jobbeschreibung

LEAD HOSPITALITY MANAGER – NOTTINGHAM RACECOURSE

Nottingham Racecourse

£22.76 per hour

Race Days Only – Casual Role

180-Cover Restaurant

We are looking for an experienced Lead Hospitality Manager to take full responsibility for the operation of an 180-cover restaurant at Nottingham Racecourse on race days.

This is a senior hospitality management position, and the successful candidate will be responsible for leading the restaurant operation, managing the team and ensuring an exceptional guest experience throughout the event.

EXPERIENCE IS ESSENTIAL

Applicants must have previous hospitality management experience within a stadium, racecourse or similar large-scale event environment.

You must also have proven experience managing a large restaurant operation, including responsibility for teams, service standards and the overall guest experience.

This role is suited to an experienced hospitality manager who is confident taking full ownership of a restaurant operation on a busy race day.

You must be able to commit to ALL race day fixtures in 2026 and 2027 for Nottingham Racecourse.

KEY RESPONSIBILITIES

• Take full responsibility for the overall operation of the 180-cover restaurant.
• Lead, manage and motivate the FOH hospitality team throughout the race day.
• Ensure the restaurant is fully prepared and ready before service begins.
• Conduct team briefings and allocate staff to ensure an efficient service.
• Oversee all aspects of restaurant service and maintain consistently high standards.
• Ensure guests receive an exceptional, professional and welcoming experience.
• Manage guest requests, queries and complaints confidently and professionally.
• Monitor service levels and respond quickly to any operational issues.
• Work closely with the kitchen and BOH team to ensure smooth and well-paced service.
• Liaise with racecourse and event management teams where required.
• Monitor staff performance and provide direction and support throughout the event.
• Ensure all health & safety, food safety and venue procedures are followed.
• Maintain high standards of cleanliness, presentation and professionalism.
• Manage the restaurant through busy periods while remaining calm and organised.
• Take responsibility for the restaurant from setup through to service and close-down.
• Complete post-event checks and ensure the restaurant is left to the required standard.

SKILLS & REQUIREMENTS

• Proven hospitality management experience – ESSENTIAL
• Previous stadium, racecourse or large-scale event hospitality experience – ESSENTIAL
• Previous experience managing a large restaurant – ESSENTIAL
• Strong leadership and team management skills.
• Excellent knowledge of restaurant operations and service standards.
• Experience managing high-volume hospitality services.
• Exceptional customer service and communication skills.
• Ability to lead a large team in a fast-paced environment.
• Strong organisation and attention to detail.
• Excellent problem-solving and decision-making skills.
• Ability to remain calm and professional under pressure.
• Confident working independently and taking full responsibility for an operation.
• Reliable, punctual and professional.
• A hands-on approach to hospitality management.

Please note: This is a casual, race-day-only position. Applicants must have the relevant experience and be comfortable taking full responsibility for a large restaurant operation.