Lead Guest Experience: Assistant GM (Italian)

Gusto Restaurants Ltd; Manchester; On-site; GBP 40,000 - 52,000; Full time

Job summary

GiGi in Manchester is seeking an experienced Assistant General Manager to lead from the floor alongside the General Manager, delivering warm, knowledgeable hospitality and a polished guest experience.

You will inspire and coach your team, drive commercial performance with careful cost control, oversee the dining room, bar and kitchen, recruit and develop talent, and ensure every service reflects the GiGi standard while supporting the General Manager to achieve business objectives.

Qualifications

• Proven experience as an Assistant General Manager, Restaurant Manager or senior hospitality leader within a premium environment.
• Track record of leading successful, high-performing teams.
• Experience delivering exceptional guest experiences while driving commercial performance.
• Strong understanding of labour management, cost control and operational excellence.
• Experience recruiting, coaching and developing hospitality professionals.

Responsibilities

• Lead the restaurant alongside the General Manager, ensuring every service reflects the GiGi standard
• Inspire, coach and develop the team, creating a culture where people feel confident, supported and proud of what they do
• Lead by example on the floor, delivering warm, knowledgeable and intuitive hospitality that inspires those around you
• Build a highly engaged team through effective recruitment, training, coaching and succession planning
• Drive commercial performance by delivering exceptional guest experiences, maximising sales opportunities and controlling labour and costs without compromising hospitality
• Oversee the smooth operation of the restaurant, ensuring service flows effortlessly across the dining room, bar and kitchen
• Support the planning and execution of private events, celebrations and key business initiatives
• Monitor guest feedback, identifying opportunities to continuously improve the experience
• Ensure compliance with all food safety, health & safety and operational standards
• Support the General Manager in delivering business objectives, taking ownership of the restaurant whenever required
• Be a champion of the GiGi culture, ensuring every decision reflects our values and vision

Job description

GiGi in Manchester is seeking an experienced Assistant General Manager to lead from the floor alongside the General Manager, delivering warm, knowledgeable hospitality and a polished guest experience.

You will inspire and coach your team, drive commercial performance with careful cost control, oversee the dining room, bar and kitchen, recruit and develop talent, and ensure every service reflects the GiGi standard while supporting the General Manager to achieve business objectives.