Lead Generation Agent

Anglian Home Improvements; Norwich; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A leading home improvement company is seeking a Lead Generation Agent to make outbound calls to existing customers. This hybrid role involves building relationships and promoting home improvement products. Ideal candidates are confident communicators with a passion for customer service. Enjoy a competitive salary with potential bonuses, flexible work, and comprehensive benefits.

Benefits

Basic salary plus on target commission

Hybrid working model

Structured on-the-job training and mentorship

31 days holiday, increasing with service

Paid time off annually to volunteer

Comprehensive health & well-being benefits

Heavily discounted employee purchase scheme

Career development and continuous learning opportunities

Qualifications

• Previous experience in call centre, sales or lead generation preferred.
• People from estate agency, retail or hospitality roles tend to do well.
• Passion for customer service and home improvement.

Responsibilities

• Making outbound calls to warm leads (existing customers).
• Building relationships and identifying customer needs.
• Promoting our range of home improvement products and services.

Skills

Excellent communication and interpersonal skills

Motivated, target-driven, and resilient

Comfortable working with CRM systems

Job description

Thank you for applying for the Lead Generation Agent role

Thanks for applying for this vacancy, we wish you every success.

We will be in touch shortly.

Lead Generation Agent

Internal job ref: 24072025145421

Status: Full Time

Join Our National Contact Centre as a Lead Generation Agent – Hybrid Role

Are you a confident communicator with a passion for helping customers improve their homes? Do you thrive in a fast-paced, target-driven environment? If so, we want to hear from you!

We’re looking forOutbound Call Centre Agentsto join ourNational Contact Centre Team. This is ahybrid role, offering flexibility to work both from home and our modern office.

About the Role

As aLead Generation Specialist, you’ll be makingproactive outbound callsto ourexisting customer base—people who have previously purchased from us. Your mission? To reconnect, build rapport, and identify new opportunities forhome improvement solutions.

What You’ll Be Doing

• Making outbound calls to warm leads (existing customers)
• Building relationships and identifying customer needs
• Promoting our range of home improvement products and services
• Generating qualified leads for our sales team
• Meeting and exceeding performance targets

What We’re Looking For

• Previous experience incall centre,sales orlead generation(preferred but not essential)
• People from estate agency, retail or hospitality roles tend to do well
• Excellent communication and interpersonal skills
• Motivated, target-driven, and resilient
• Comfortable working with CRM systems
• A passion for customer service and home improvement

What’s in It for You

• Basic salarypluson target commission– earn up to£9,000 annually in bonuses
• Hybrid working model– enjoy the best of both worlds
• Structured on-the-job training and mentorship
• 31 days holiday, increasing with service, plus an additional paid day for your birthday!
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including, heavily discounted gym memberships, employee assistance programme and free access to mental health first aiders
• Heavily discounted employee purchase scheme on all products
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.
• Salary Sacrifice benefits – enjoy benefits such as pension, cycle to work and our additional annual leave purchase scheme whilst potentially reducing your tax and National Insurance contributions!

Ready to take the next step in your career? Apply today and help our customers create the homes they’ve always dreamed of!

Keywords to Help You Find Us

Outbound Sales | Lead Generation | Call Centre Jobs | Hybrid Call Centre Role | Customer Retention | Home Improvement Sales | Warm Leads | Commission-Based Sales | Contact Centre Careers | Sales Agent | Telemarketing | Remote Sales Jobs | Customer Engagement | UK Call Centre Jobs

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees.

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