Lead General Manager — High-Volume Italian Dining

DineForm; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Discounted or free food

Job summary

FIGO Restaurant in East London is seeking a General Manager to lead the team, oversee day-to-day operations, and maintain the highest standards of service for a high-volume Italian dining venue.

The role requires 3–5 years of GM experience in hospitality, a hands-on leadership approach during peak hours, strong organizational skills, and a passion for delivering exceptional guest experiences. In-person, full-time, with a salary of £40k–£45k per year. Discounts on food are provided.

Qualifications

• Minimum 3–5 years in a General Manager role in hospitality.
• Hands-on leader capable of active involvement in peak service.
• Strong organizational skills to plan and execute under pressure.
• Passion for Italian cuisine and high service standards.
• Excellent communication and interpersonal skills.

Responsibilities

• Operational Leadership: be actively present on the restaurant floor during busy hours to oversee operations and ensure a seamless guest experience.
• Team Management: motivate, develop, and inspire the team, fostering a positive and collaborative work environment.
• Rota Productivity: strategically plan and monitor staff schedules to ensure efficiency, cost-effectiveness, and optimal productivity.
• Customer Experience: maintain and elevate our reputation by ensuring exceptional service and addressing customer needs with care and professionalism.
• Performance Monitoring: track and analyze KPIs, including sales, customer feedback, and team performance, to drive continuous improvement.

Skills

Leadership

Team management

Operational oversight

Planning & scheduling

Guest experience

Job description

FIGO Restaurant in East London is seeking a General Manager to lead the team, oversee day-to-day operations, and maintain the highest standards of service for a high-volume Italian dining venue.

The role requires 3–5 years of GM experience in hospitality, a hands-on leadership approach during peak hours, strong organizational skills, and a passion for delivering exceptional guest experiences. In-person, full-time, with a salary of £40k–£45k per year. Discounts on food are provided.