Lead Fire / Security Co-Ordinator – Southend £32K

Pertemps TM; Southend-on-Sea; On-site; GBP 28,000 - 32,000; Full time

Job summary

A reputable fire & security service provider is seeking a Lead Fire and Security Service Co-Ordinator to join their team in Southend-on-Sea. This role involves overseeing coordinators, scheduling engineers, and ensuring a high level of customer service. The position offers a salary of £28,500 - £32,000, alongside competitive benefits including onsite parking and additional days off.

Benefits

20 Days Plus Bank Holidays

Birthday Off

Onsite parking

Qualifications

• Excellent organisational skills
• Strong oral and written communications skills
• Willingness to be a team player

Responsibilities

• Leading and overseeing coordinators
• Organising & scheduling field engineers
• Dealing with escalations relating to the service department

Skills

Organisational skills

Communication skills

Problem-solving skills

Job description

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Lead Fire / Security Co-Ordinator – Southend £32K, Southend-on-Sea

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Job Reference:

9fa8ea41fc46

Job Views:

9

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Lead Fire and Security Service Co-Ordinator – Southend-on-Sea - £32,000

My client is a well-established and reputable fire & security service provider who covers London and the home counties. They are now seeking a lead service co-ordinator to join their team.

Salary Package:

• £28,500 - £32,000
• Mon-Fri, 8am – 5pm
• 20 Days Plus Bank Holidays, Birthday Off (1 additional day per years’ service)
• Onsite parking

Duties:

• Leading and overseeing coordinators
• Carrying out duties of Service Coordinator where required
• Organising & scheduling the field engineers on a day-to-day basis
• Answering emails & telephone calls from both customers and internal colleagues
• Regular reports/activities relating to specific clients, including attending client meetings
• Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail
• Dealing with escalations relating to the service department – both internal and external
• Carrying out return to work meetings, probation reviews and development review meetings alongside the service manager
• Working closely with all members of the operations team
• Working closely with the service managers to provide a high level of customer service to all accounts
• When required, assist with recruitment for office roles within the department - consisting of CV reviews, teams’ interviews and face to face interviews
• To provide cover to colleagues in the operations department when the need arises

Person Specification:

• Excellent organisational skills.
• Strong oral and written communications skills.
• Willingness to be a team player, with the ability to work flexibly across different work areas.
• Great problem-solving skills.

Preferred Experience:

• Previous experience working within a Fire & Security company, alternatively experience working within the FM sector.

Please Contact
Georgie Thain
[emailprotected]
020 7932 2800