Lead Experience Service Manager - Marketing (UK)

TN United Kingdom; London; Remote; GBP 40,000 - 80,000; Full time

Job description

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Lead Experience Service Manager - Marketing (UK), London

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Client:

AICPA

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

40fb68c75dfb

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About the Role:

As the Lead Experience Service Manager, you will lead a team supporting the Association’s various departments in delivering valuable and viable propositions to our audiences. You will collaborate with Experience Business Partners and Experience Delivery Managers across propositions/programs to ensure departmental progress is communicated and service incidents or escalations are managed satisfactorily. You will also maintain an up-to-date experience service catalog. This role reports to the Senior Director, Experience Management and can work remotely as needed.

You Will:

• Lead a team in alignment with the Association’s Management Charter.
• Perform as an Experience Service Manager, overseeing incident response, maintaining the service catalog, communicating with stakeholders, managing governance, obtaining performance data, providing education sessions, and ensuring SLA/OLA compliance.
• Monitor team performance and provide coaching to meet SLA/OLA agreements.
• Report on service performance to Experience leadership.

You Have:

• Degree-level education.
• Extensive experience in marketing, digital content management, or related fields.
• Prior team leadership experience.
• Experience in creating user-centric services and solutions.
• Ability to set and maintain clear goals and keep the team focused on progress.

Who We Are

At The Association, we are transforming the accounting and finance profession. We focus on empowering highly skilled accountants through quality education, resources, and training to stay relevant and meet future challenges.

Learn more about The Association on LinkedIn and our Career Site.

How We Support You

We offer flexible work options, a diverse and inclusive environment, and benefits supporting wellbeing, mental health, and professional growth. We invest in your development to help you reach your full potential.

Ready to shape the future of the accounting profession? Apply today at https://us.aicpa.org/career.

We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, age, disability, or veteran status. We are proud to be an inclusive workplace.