Lead Experience Designer

Pegasystems; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job description

Are you a visionary experience designer ready to lead transformative digital experiences for the world's most recognizable brands? At Pega, we're not just building software—we're revolutionizing how businesses connect with their customers and employees through thoughtfully designed experiences that solve mission-critical problems.

Picture Yourself at Pega:

We're a growing team of passionate, independent design leaders who serve as the tip of the spear in championing human-centered philosophy across our Fortune 500 client portfolio. We don't just believe that great experiences equal great business—we prove it every day, making our team central to both our clients' and company's success.

What You'll Do at Pega:

As a Lead Experience Designer, you'll:

• Uncover the Human Story – Conduct research that reveals users' true objectives, obstacles, and motivations, translating these insights into experiences that resonate and perform
• Lead Through Collaboration – Guide stakeholders and team members through creative design exercises that transform complex challenges into elegant solutions
• Champion User-Centered Design – Provide day-to-day design leadership throughout the Agile development process, ensuring the user's voice remains central
• Validate Through Testing – Design and conduct user testing that keeps experiences grounded in real human needs and behaviors

Who You Are:

• You are an inquisitive problem-seeker who has profound empathy for users
• You are an intensely proactive doer who pursues the whole story
• You have leadership experience in UX, IXD, and IA
• You are comfortable with facilitating design workshops
• You have a nose for simplicity and truth between the lines of ever-evolving business processes and an appreciation for technology
• You are a natural storyteller and genial presenter who can distill amorphous and complex concepts into something that’s easy for others to grasp at all levels of an account
• You are a lifelong learner, seeking the latest information both in design tools, methods and product information
• UK Security Clearance or eligibility - due to UK Gov projects you'll work on

What You've Accomplished:

• You have a BA/BS Degree or equivalent work experience
• You have 7 years hands-on in your chosen field
• You have a background in product design, service design, or experience design, business transformation, information systems, or another related field
• You have experience consulting and acting as an experience advocate for internal and/or client-facing teams
• You have an appreciation of front-end UI technologies like HTML, CSS, and JavaScript

Pega Offers You:

• A rapidly growing yet well-established business
• A culture of openness and the autonomy to lead
• Opportunity to grow and develop your career with the support and mentorship of senior leaders
• The chance to solve complex business problems for Fortune 500 companies in a variety of industries
• The world’s most recognizable and respected brands as clients
• The ability to move seamlessly between different customer audiences and collaborate to build an appropriate and successful experience vision