Lead Engineer - M365

Asda Group; Leeds; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Discretionary company bonus

Company pension up to 7% matched

Company Car allowance of £5,700

15% colleague discount in store and/or

Wellbeing services access (Stream, GP,

Employee assistance helpline

Allies Inclusion Networks

Excellent parental leave policies

Job summary

Asda is recruiting a Lead Engineer for M365 to drive optimization, performance, and adoption of Microsoft 365 across the enterprise. The role sits in Infrastructure Engineering and requires close collaboration with EUC, Compute, Network, and InfoSec teams.

You will be the escalation point for Operations issues, on-call when required, and will lead technical colleagues while ensuring secure, high-quality delivery aligned with business objectives. A hybrid working model is in place.

Qualifications

• Experience leading M365 engineering initiatives in a large organisation.
• Strong knowledge of ITIL practices and ServiceNow tooling.
• Ability to work with cross-functional teams and vendors.
• Willingness to be on-call/out-of-hours support as required.

Responsibilities

• Identify business requirements from interviews, workshops, and documents; translate to target user goals.
• Collaborate with vendors to ensure product roadmaps and alignment with needs.
• Ensure infrastructure security, stability, and adherence to best practices.
• Conduct regular capacity reviews and plan growth with business stakeholders.
• Provide guidance to junior team members and promote best practices.
• Draft and maintain policies and procedures to meet defined principles and external requirements.

Skills

M365 expertise

Team leadership

Security & governance

Capacity planning

Vendor management

Tools

ServiceNow

ITIL framework

Job description

Job Title

Lead Engineer - M365

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits

Category

Infrastructure

Closing Date

16 November 2026

Working within the Microsoft 365 engineering function, spearheading the mission to optimize the investment in M365, driving efficiency, performance, resilience and championing business utilization and adoption.

Directs, oversees and assures seamless execution by the strategic partners, working holistically to define and implement the vision and strategy, and driving the establishment of efficient, high quality, secure and resilient solutions across Asda. Interact regularly with Solution Architects, Project Managers, and wider business areas to deliver enterprise level implementations and changes.

The role sits within Infrastructure Engineering, working closely with peers in EUC, Compute, Network, and Distributed Client teams, in addition to the InfoSec and Cloud Platform Services teams.

You will also be required to be a point of escalation for Operations issues, both within and out of hours (when on call).

Responsibilities

• Business Requirements Identification
  • Collect business requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis, to express the requirements in terms of target user roles and goals.
• Tech Vendor Management
  • Work with suppliers of products in your area, ensuring all products have road maps.
• Secure and Stable
  • Ensure we implement, and regularly review the infrastructure to ensure we are following best security practices.
• Capacity Management
  • Regular capacity reviews, and working with the business to keep capacity growth under control.
• Lead technical colleague
  • Act as lead technical colleague guiding and supporting junior members of the team, and ensuring best practice is followed.
• Policies and Procedures Development
  • Contribute to the drafting of policies, procedures, and related guidelines within your area of expertise to meet defined key principles and ensure compliance with external requirements.

Skills

• Strong technical knowledge & expertise across the M365 application suite including but not limited to Teams, MS Office, SharePoint, with experience in both a strategic and tactical capacity. Expertise in designing, implementing, and supporting modern workplace solutions within a complex, highly structured corporate environment is essential.
• Knowledge and experience of Service Management methodology, process and tooling (including ServiceNow) across the Service Value Chain in line with ITIL/industry best practice.
• Work without supervision, and provide technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
• Able to manage own workload to ensure task are delivered on time.

Everything you'll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus

• Company pension up to 7% matched

• Company Car allowance of £5,700

• 15% colleague discount in store and online

• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.

• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated

• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves