Enable job alerts via email!
Lead Engineer – Hardware and Software – Desktop Support
ITAC Solutions
Birmingham
On-site
USD 65,000
Full time
Boost your interview chances
Create a job specific, tailored resume for higher success rate.
Job summary
An established industry player is looking for a Desktop Support Lead to enhance their end-user technology experience. This pivotal role involves hands-on troubleshooting, team mentorship, and enterprise IT support in a collaborative environment. You will guide a team, tackle complex tech issues, and implement proactive solutions to improve workflows. This is a fantastic opportunity to shape internal support standards while working closely with infrastructure and security teams. If you are passionate about technology and eager to lead a dynamic team, this role is perfect for you.
Benefits
Qualifications
- 5+ years of hands-on desktop support experience required.
- Expertise in Microsoft 365 and Windows environments is essential.
Responsibilities
- Guide and mentor desktop support staff for optimal service.
- Resolve high-priority tech issues and manage device setups.
Skills
Job description
Job ID: 36282
Posted: 2025-04-04
Employment Type: Direct Hire
Ready to step into a leadership role where your tech skills truly shine? Our client is seeking a hands-on Desktop Support Lead to anchor their end-user technology experience. This is a critical, in-person position based in Birmingham that combines high-level troubleshooting, team mentorship, and enterprise IT support. You’ll be the steady hand behind fast resolutions and proactive system improvements that keep operations running smoothly.
Benefits & Extras
- Leadership role within a collaborative and forward-thinking IT team
- Face-to-face engagement across departments—no siloed work here
- Chance to shape internal support standards and optimize workflows
- Access to enterprise-level systems and complex problem-solving
- Collaborative work with infrastructure and security teams
- Encouragement for growth through training and certifications
Compensation: $65K
What You’ll Be Doing
- Guide and mentor desktop support staff, ensuring top-tier service delivery
- Tackle high-priority tech issues with deep technical insight
- Manage the full lifecycle of device setups—from imaging to deployment
- Deliver hands-on support for users across office environments
- Resolve support tickets and remote issues quickly and efficiently
- Analyze recurring problems and implement proactive solutions
- Create internal guides and conduct user training for improved tech usage
What You’ll Need to be Considered
- 5+ years of Desktop support hands-on experience.
- Confidence managing escalations and setting team standards
- Expertise with Microsoft 365, Windows environments, and endpoint security
- Familiarity with core networking elements like TCP/IP, DNS, and VPN
- Healthcare IT experience or regulated industry background is a plus
- Security-focused certifications (like Security+ or CISSP) are a strong bonus
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
job faster
