Lead Engineer

107632 Capital Markets Operations; Greater London; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Private medical cover

38 days annual leave

Excellent pension

Life assurance 12x salary

Career breaks

Income protection

Volunteering days

Job summary

Standard Life, a retirement specialist focused entirely on retirement savings and income, is seeking a senior, hands‑on engineer to shape and evolve the Amazon Connect platform that underpins customer contact services across Pensions & Savings.

You will lead design and delivery across routing, telephony, digital channels, workforce and quality capabilities, integrations, automation and operational tooling, while mentoring engineers and collaborating with product, security, risk and operations

Qualifications

• Significant experience designing, building and operating Amazon Connect or similar cloud contact-centre.
• Hands-on knowledge of contact flows, queues, routing, telephony and contact-centre operations.
• Strong AWS integration experience and practical Terraform or CDK expertise.
• Security, resilience, observability, FinOps and cost-conscious platform design.

Responsibilities

• Lead the design and evolution of secure, scalable Amazon Connect services for voice and digital channels.
• Engineer integrations with CRM, identity, data, payment, case-management and workforce systems using AWS.
• Create reusable infrastructure as code with Terraform, CDK and GitHub.
• Embed security, resilience, observability and cost controls in platform design and live operations.
• Resolve routing and telephony issues; guide safe migration from legacy services.
• Partner with product, operations, architecture, security and risk teams; mentor engineers.

Skills

Amazon Connect

Cloud design

Leadership

AWS

Tools

Terraform

AWS

Lambda

API Gateway

Job description

Job Type: Permanent

Location:Hybrid: can be based at any of our UK officesBirmingham, London, Telford, Edinburghwithtimespent working in the office and at home

Flexible working:All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.You can read more aboutflexible workinghere.

Closing Date:15thOctober

Salary and benefits:from £75,000 (dependantuponexperience) plusan indicative bonus range of16–32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We’re Standard Life,a retirement specialistfocused entirely on retirement savings and income.We champion the belief that everyone’s journey to and through retirement can be better, andfor more than 200 years, we’ve been helpingour customersplan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices.We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards.We make room for what matters - so you can bring your best, every day.

The role

This is a senior, hands‑on engineering role responsible for shaping and evolving the Amazon Connect platform capabilities that underpin customer contact services across Pensions & Savings. You will lead technical design and delivery across contact routing, telephony, digital channels, workforce and quality capabilities, integrations, automation and operational tooling. You will create secure, resilient and reusable platform services, drive high‑quality engineering, resolve complex technical challenges and mentor engineers. Working with contact‑centre product teams, architecture, security, risk, operations and enterprise technology colleagues, you will ensure the platform balances customer and colleague experience, regulatory obligations, resilience, change velocity and cost.

Whatyou will do

• Lead the design, build and evolution of secure,scalableand reusable Amazon Connect platform services across voice and digital channels
• Engineer integrations with CRM, identity, data, payment, case‑management and workforce systems using AWS services,APIsand event‑driven patterns
• Create reusable infrastructure‑as‑code, automated provisioning, testing and CI/CD patterns using Terraform, AWS Cloud Development Kit and GitHub
• Embed security, compliance, resilience, observability and cost control into platform design,deliveryand live‑service operations
• Resolve complex routing, integration and telephony issues, lead technical decisions and support safe migration from legacy contact‑centre services
• Partner with product, operations, architecture,securityand risk teams, while mentoring engineers through review, pairing,documentationand knowledge sharing

What are we looking for?

• Significant experiencedesigning,buildingandoperatingAmazon Connect or a comparable cloud contact‑centre platform in a complex, regulated environment
• Deep hands‑on knowledge of contact flows, queues, routing, telephony, recording and contact‑centre operations across voice and digital channels
• Strong AWS integration experience, including services such as Lambda, API Gateway,EventBridge, Kinesis, DynamoDB, S3, CloudWatch and IAM
• Practicalexpertisein Terraform or AWS Cloud Development Kit, CI/CD, automated testing and software engineering or scripting
• Sound understanding of cloud security, identity, networking, encryption, data protection, observability, operationalresilienceand FinOps
• Ability to lead technical decisions, communicate trade‑offs clearly, mentor engineers and collaborate across technology,operationsand third‑party teams

How will we measure success?

• A secure,resilientand scalable Amazon Connect platform that meets agreed availability, voice‑quality,performanceand compliance expectations
• Reliable customer journeys with effective routing, clear operationalinsightand measurable improvements in contact outcomes
• Faster,saferand more repeatable platform change through infrastructure as code, automated testing, CI/CDand robust release controls
• Effective adoption of reusable Amazon Connect capabilities, with reduced delivery friction for product and operations teams
• Improved operational outcomes through proactive observability, service ownership, rapid incidentrecoveryand reduction of recurring faults
• Transparent and optimised Amazon Connect and AWS consumption, balancing customer value,performanceand cost
• Stronger platform engineering capability through technical leadership, mentoring,documentationand knowledge sharing

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Find out more about working at Standard Life

Guide for Candidates:standardlifeplc.pagetiger.com/guideforcandidates #LI-GJ1

Find or get answers from our colleagues:www.standardlifeplc.com/careers/talk-to-us