Lead End User Computing Engineer

Ofgem; Cardiff, Glasgow, Greater London; Hybrid; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Civil Service Pension

Training and development

30 days annual leave (after 2 years)

Job summary

Ofgem is transforming its digital workplace and seeks an experienced End User Computing Engineer to act as the technical authority for EUC and digital workplace services. You will shape standards, guide architecture and ensure secure, scalable Microsoft 365, endpoint and identity services across the organisation.

You will collaborate with architects, security, and service operations to deliver reliable, user‑centred solutions while mentoring engineers and promoting best practices across the team.

Qualifications

• Advanced experience with Microsoft 365 and modern workplace technologies in an enterprise setting.
• Expertise in endpoint management and device lifecycle management.
• Experience with Entra ID, Azure AD, and identity & access management.

Responsibilities

• Lead the design, governance and continuous improvement of End User Computing and digital workplace services.
• Act as technical authority for Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive.
• Define and maintain standards for endpoint management using Intune, Windows Autopilot and device compliance tooling.
• Provide leadership on identity and access management and secure BYOD models.
• Oversee integration of workplace tech with cloud and on‑prem systems.
• Lead investigation and resolution of complex technical incidents, acting as senior escalation point.
• Drive root cause analysis and long-term fixes; support major changes and service improvements.
• Identify opportunities for optimisation across EUC services.
• Produce high-quality technical documentation; collaborate with internal teams and partners.

Skills

Microsoft 365

Intune

Entra ID

Azure AD

Power Platform

Azure Virtual Desktop

SharePoint

DevOps pipelines

Automation

Identity management

Education

Microsoft certifications

ITIL certifications

Tools

Exchange Online

Teams

SharePoint

OneDrive

Job description

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. (20% hybrid, 1 day per week)

Job summary

Across government, end user computing is essential to enabling a productive, secure and modern digital workplace. As organisations adopt cloud-first strategies and flexible working models, robust End User Computing (EUC) services are critical to ensuring colleagues can access the tools and systems they need, wherever they are. Strong technical leadership is required to design, manage and continuously improve these services in a secure and scalable way.

Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future. Delivering a reliable, high-quality digital workplace is key to supporting our people and ensuring the organisation can operate effectively.

Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are modernising our digital workplace, expanding our use of Microsoft 365 and strengthening our endpoint and identity capabilities. This includes building secure, resilient and user-centred services that support collaboration, mobility and productivity across the organisation.

Lead End User Computing Engineer, you will act as the technical authority for EUC and digital workplace services. You will define standards, guide architecture and provide assurance across Microsoft 365, endpoint management and identity services. You will work closely with architects, security teams and service operations to ensure platforms are secure, scalable and aligned to organisational needs.

This is a technically deep and highly influential role, requiring strong expertise across modern workplace technologies and the ability to lead on complex technical challenges while driving continuous improvement.

You will be responsible for:

• Leading the design, governance and continuous improvement of End User Computing and digital workplace services
• Acting as the technical authority for Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive and related services
• Defining and maintaining standards for endpoint management using Microsoft Intune, Windows Autopilot and device compliance tooling
• Providing technical leadership on identity and access management, including Entra ID, Conditional Access, and secure BYOD models
• Overseeing integration of workplace technologies with cloud and on-premises systems
• Leading the investigation and resolution of complex technical incidents, acting as the senior escalation point
• Driving root cause analysis and implementing long-term, sustainable fixes
• Supporting the delivery of major changes, deployments and service improvements with appropriate technical assurance
• Identifying opportunities for optimisation and continuous improvement across EUC services
• Producing and maintaining high-quality technical documentation and knowledge resources
• Collaborating with internal teams, suppliers and partners (including Microsoft) to ensure effective service delivery
• Mentoring engineers and service desk teams, building capability and promoting best practice across the organisation

We are looking for:

A highly experienced End User Computing engineer who can act as a technical leader within a complex enterprise environment. You will bring deep expertise in Microsoft 365 and modern workplace technologies, alongside the ability to influence and guide delivery across teams.

You may come from an EUC, infrastructure or workplace engineering background, but you will demonstrate:

• Strong experience supporting and managing Microsoft 365 services in an enterprise environment
• Expertise in endpoint management, including Microsoft Intune and device lifecycle management
• Experience with Windows Autopilot, Entra ID (Azure AD), identity and access management, and application integration
• Strong technical troubleshooting and incident management capability
• Understanding of security, compliance and governance within device and identity services
• Ability to design and implement scalable, secure workplace solutions
• Strong communication skills, with the ability to explain complex technical concepts clearly

Relevant Microsoft and/or ITIL certifications are expected (or willingness to achieve).

Experience with Power Platform, Azure Virtual Desktop or working in a public sector or regulated environment would be beneficial.

This is an opportunity to play a key role in shaping Ofgem’s digital workplace and end user experience. You will help ensure that services are secure, resilient and designed to meet user needs, supporting productivity and collaboration across the organisation as it delivers on its mission.

Person specification

• Advanced experience in SharePoint and Power Platform administration, governance, and support (Lead Criteria)
• Experience with application lifecycle management, DevOps pipelines, and automation within Power Platform. (Lead Criteria)
• Proven ability to implement and enforce platform governance and compliance policies.
• Strong troubleshooting and incident management skills for collaboration and automation platforms.
• Ability to work collaboratively with technical and business stakeholders to deliver secure, innovative solutions.
• Microsoft Azure and Power Platform certifications.
• Experience supporting large-scale SharePoint environments and complex Power Platform solutions.
• Familiarity with AI enablement and governance in Microsoft 365 environments.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will also be asked to prepare a presentation. Full details of the presentation will be included in the invitation to interview.

Alongside your salary of £49,452, OFGEM contributes £14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.

At Ofgem, we expect our staff to carry out their roles with honesty, fairness and openness. They should follow the Civil Service code and be free from any influence or bias. We are committed to making sure interests are recognised, declared and managed appropriately so that we can fulfil our duties as an energy regulator. Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearly demonstrate that our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.