Lead Distribution Manager - West Midlands

Royal Mail Group; Birmingham; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Car discount

Healthcare options

Performance bonus

Annual leave 27.5 days

CDC pension scheme

Job summary

Royal Mail Group in Birmingham Central DO is seeking a Lead Distribution Manager for the West Midlands. You will lead operational managers across Birmingham, Worcester and Wolverhampton distribution sites and Vehicle Operating Centres, ensuring resources and plans deliver service safely and efficiently.

You will use performance data to identify gaps, develop robust improvement plans and optimise mail flow across the pipeline, working with Fleet, assets, operations, customers, agency partners and

Qualifications

• Experience leading managers and frontline teams in transport or distribution.
• Strong understanding of safety, fleet compliance and regulatory requirements.
• Proven ability to drive continuous improvement and performance.

Responsibilities

• Lead safe and compliant fleet and distribution operations across sites.
• Drive performance using data and continuous improvement tools.
• Coach and develop Traffic Office Managers and frontline teams.
• Optimise fleet utilisation, planning and mail movement across sites.
• Build relationships with trade unions, stakeholders and partners.
• Lead business plans and manage change with risk controls.

Skills

Leadership of managers

Logistics leadership

Fleet compliance

UK road transport law

Education

Certificate of Professional Competence

Job description

Lead Distribution Manager - West Midlands

Birmingham Central DO

Permanent, Full time

Salary & Benefits

Competitive salary

Plus:
£2,800 car discount
Healthcare options
Up to 18% annual bonus potential
27.5 days annual leave plus bank holidays rising with service
Pension: access to the UK's only Collective Defined Contribution scheme with industry-leading Royal Mail contributions of over 12%, flexible options to boost your savings, and a guaranteed retirement lump sum*

About the Role

Reporting to the Regional Collection & Distribution Manager, you'll be accountable for the performance of our Birmingham, Worcester and Wolverhampton distribution sites and Vehicle Operating Centres. You'll lead operational managers and frontline colleagues, ensuring resources, vehicles and plans are aligned to deliver service safely, efficiently and in accordance with legal and business requirements.

You'll use performance data to identify gaps, develop robust improvement plans and optimise the flow of mail across the pipeline. Working closely with Fleet, Assets, operational colleagues, customers, agency partners and trade unions, you'll lead change and create an environment where people are engaged, supported and accountable for delivering results.

Key Responsibilities

• Lead safe and legally compliant fleet and distribution operations, maintaining Operator Licence and wider transport responsibilities.
• Drive performance across safety, service, quality, productivity, people and financial measures using data and continuous improvement tools.
• Lead, coach and develop Traffic Office Managers and frontline teams, ensuring clear objectives, regular performance conversations and effective development plans.
• Optimise fleet utilisation, resource planning and the movement of mail across sites, working closely with Fleet, Assets and pipeline colleagues.
• Build constructive relationships with trade unions, internal stakeholders, customers, external partners and agency suppliers.
• Lead business plans, operational change and special-event activity, ensuring risks are managed and service commitments are protected.

About You

You're an experienced operational leader with a strong understanding of transport, logistics or distribution. You can lead through managers, set clear expectations and create a culture where safety, service and continuous improvement are part of everyday working.

You're comfortable making decisions within a complex and fast-moving operation, using performance and financial information to identify priorities and take effective action. You communicate clearly, build credible relationships and can influence colleagues, senior stakeholders and trade union partners to achieve positive outcomes.

What You'll Bring

• Experience leading managers and sizeable frontline teams within transport, logistics, distribution or a comparable operational environment.
• Strong knowledge of safety, fleet compliance, accident investigation and UK road transport legislation.
• Experience delivering results across operational, customer, people and financial performance measures.
• Strong strategic planning, resource management, data analysis and budget-management capability.
• A track record of leading change, continuous improvement and sustainable performance improvement.
• Excellent stakeholder, influencing and industrial relations skills, including experience working with trade union representatives.

You'll need to hold a Certificate of Professional Competence or be prepared to study for and attain it within 12 months.

Role Impact

You will lead 11 direct reports across the 2 sites, with overall responsibility for approximately 250 managers and frontline colleagues.

You'll also have responsibility for a fleet of approximately 110 vehicles and delegated budget accountability and the legal obligations associated with the site's Operator Licence. Your leadership will directly influence safety, compliance, network performance, customer service and colleague engagement.

Benefits & Rewards

In addition to the salary and benefits outlined above, you’ll enjoy:

Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Supportive and generous company sick pay
Funded Dental - As a manager you are eligible to a level of employer funded dental insurance**
Health Assessment - As your be need…? ...
Benefits Account - With more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
Your Wellbeing - you and your family have 24/7 access to a range of free services and tools, offering support for physical and mental wellbeing, financial guidance, and social support whenever you need it.

*Eligible for enrolment in NEST pension plan after 3 months service and CDC pension scheme after 12 months service
**Available only to permanent employees

Closing Date: 20/10/2026. Please note, this advert may close early if the appropriate number of applications has been reached.

Job Reference 345075