Lead Delivery Manager

Integrated Care System; North East; On-site; GBP 50,000 - 70,000; Full time

Job summary

An Integrated Care System in the North East seeks a Lead Delivery Manager to oversee the delivery of a diverse portfolio of DDaT services. This senior leadership role requires strong project management skills and the ability to foster a collaborative environment among multidisciplinary teams. Ideal candidates will have significant experience in a complex agile environment and a proven track record of managing strategic change. Benefits include flexible and hybrid working options, career development opportunities, and an attractive pension scheme.

Benefits

27 days leave plus bank holidays

NHS Car lease scheme

Flexible working options

Access to various benefits and discounts

Qualifications

• Significant experience in leading delivery of DDaT services/products.
• Experience in strategic service design and project management.
• Ability to manage complex relationships to facilitate change.

Responsibilities

• Lead Delivery Managers and multidisciplinary teams.
• Deliver services/products in line with DDaT's strategic objectives.
• Create and maintain motivated and self-organising teams.

Skills

Leadership

Project Management

Strategic Thinking

Effective Communication

Education

Degree Calibre or equivalent

Agile methodology qualification

Job description

As a senior leader within the DDaT Directorate, the post holder will be responsible and accountable for the delivery of a portfolio of services and products that meet the needs of our users and that drive transformational change across our services.

You will lead a number of multidisciplinary Delivery Teams, creating an environment which enables the team to deliver at pace in line with Government Technology, GDS and NHSBSA standards. You will work with Heads of Service to co-create the strategic direction for your portfolio of services and products, then be accountable for developing long-term strategic plans that enable the delivery of work to achieve the objectives.

The role necessitates strong delivery experience, it is a leadership role that requires the post holder to work independently and set the strategic direction for their portfolio and for the teams they lead. The NHSBSA has a number of data related programmes of work this has created need for a Lead Delivery Manager who has experience in working within Data and Data Platforms

Job summary

As a senior leader within the DDaT Directorate, the post holder will be responsible and accountable for the delivery of a portfolio of services and products that meet the needs of our users and that drive transformational change across our services.

You will lead a number of multidisciplinary Delivery Teams, creating an environment which enables the team to deliver at pace in line with Government Technology, GDS and NHSBSA standards. You will work with Heads of Service to co-create the strategic direction for your portfolio of services and products, then be accountable for developing long-term strategic plans that enable the delivery of work to achieve the objectives.

The role necessitates strong delivery experience, it is a leadership role that requires the post holder to work independently and set the strategic direction for their portfolio and for the teams they lead. The NHSBSA has a number of data related programmes of work this has created need for a Lead Delivery Manager who has experience in working within Data and Data Platforms

What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks o Excellent pension o NHS Car lease scheme o Access to a wide range of benefits and high street discounts!

Main duties of the job

Fundamental to the role is a focus on:

• Defining the strategic vision for a portfolio of national, highly complex and potentially politically sensitive DDaT services and products, working collaboratively with appropriate Heads of Service and other internal and external stakeholders including the Department of Health and Social Care and NHS England to do so.
• Designing. building and leading the necessary delivery structure and teams to enable the delivery of outcomes that contribute towards achieving the strategic vision for your portfolio of DDaT services and products. Ultimately, an accountability for the delivery outcomes in your portfolio.
• Interpreting, analysing and communicating sensitive, highly-complex and potentially contentious information, including negotiating elements of complex programmes.
• Creating and leading an environment which enables delivery at pace, removing blockers and challenging "the norm" to improve.
• Building effective working partnerships across senior customers and stakeholders at Head of Service Level both inside the organisation and externally.
• Facilitating a team 'mindset' conducive to effective multidisciplinary work, ensuring full participation and commitment from all team members and mature relationships with stakeholders.
• Enabling the team to focus on priorities as agreed by the Service Manager or Product Manager.

About us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one of the UK's Best Big Companies to work for, we're connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.

Job description

Job responsibilities

In this role, you are accountable for:

1. Providing leadership of Delivery Managers working within your portfolio and multidisciplinary scrum team/s.

2. Delivery of services and products in-line with the NHSBSA and DDaTs strategy and strategic objectives.This includes governance compliance for your portfolio, ensuring the minimum document set is accessible and available for all services and products within in your remit.

3. Creating and maintaining motivated and self-organising teams Escalation point for y blockers and concerns from the Delivery Team, and responsible for identifying and resolving risks and issues at the delivery portfolio level.

4. Creating and securing the budgets needed to run the delivery of portfolio of DDaT services and products (working with internal and external funding sponsors), and then managing multiple budgets within your portfolio to ensure remain within forecast and managing any exceptions in a controlled way.

5. Tracking,reporting and ownership of progress across the accountable portfolio of services and products.

6. On-going review and identification of resource requirements addressing gaps appropriately.

7. Developing and maintaining a proactive partnership with senior stakeholders (internal and external) and other delivery teams.

8. Active participation in Delivery Management Community , including leading and supporting the professional development of Junior Delivery Managers and Delivery Managers.

9. On-going learning, personal and professional development.

10. Leadership responsibility within the overall DDaT Directorate, to champion and lead the delivery of the DDaT Strategy.

11. Playing your agreed part in developing the organisation as a whole.

Person Specification

Personal Qualities, Knowledge and Skills

Essential

• A drive to deliver
• Innovation and creativity in the development of business solutions
• Ability to manage varied and complex relationships to facilitate change and improvement
• Willingness to take responsibility to take action
• The ability to handle ambiguity
• Tenacity and resilience

Experience

Essential

• Significant experience of leading delivery of DDaT services/products to achieve transformational levels of change and efficiency. in a complex agile delivery environment.
• Experience of strategic service design from inception through to delivery, working with senior stakeholders to design and then subsequently create DDaT services at a strategic level.
• Successful management of business projects which have produced tangible benefits, for example, in terms of cost reduction, process improvement, product or service quality.
• Experience of working in a diverse service delivery organization.
• Significant experience of building productive and collaborative working relationships with internal and external stakeholders in order to arrive at mutually acceptable solutions to business issues.
• Breadth of experience across a number of business areas and awareness of key financial, legal and HR principles that need to be taken into account when managing extensive change.

Desirable

• Delivery of national services/products in government from Discovery through to Live.
• Experience of working with suppliers and procurement frameworks including Government Digital Marketplace.
• Experience of producing Business Cases in line with HM Treasury guidance.
• Experience of scaled agile.

Qualifications

Essential

• Degree Calibre or equivalent qualification or work based experience.
• Significant relevant experience of leading digital delivery
• An appropriate recognised Agile methodology qualification

Desirable

• Scrum Practitioner
• Project Management qualification such as PRINCE 2, PMP
• Postgraduate Qualification

Employer details

Employer name

NHS Business Services Authority

Address

Stella House

Goldcrest way, Newburn Riverside

Newcastle Upon Tyne

NE15 8NY

Employer's website

https://careers.nhsbsa.nhs.uk/ (Opens in a new tab)