Lead Delivery Manager

NHS; Cardiff; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A national health service organization in Wales is looking for a Lead Delivery Manager to join their digital health team. This role involves hands-on leadership within multi-disciplinary teams to enhance delivery practices in health services. Candidates should have strong experience in Agile techniques and a collaborative approach to managing teams. This position offers opportunities for flexible working, career development, and a supportive working environment.

Benefits

Flexible working

Competitive salary

28 days annual leave plus Bank Holidays

Opportunities for career development

Qualifications

• Proven experience leading cross-functional digital teams.
• Expert of Agile and Lean practices.
• Strong knowledge of delivery flow metrics.

Responsibilities

• Serve and support teams to create an effective delivery environment.
• Coach and enable team skill development and delivery capability.
• Focus on delivery flow and outcome improvements.

Skills

Servant leadership

Agile and Lean practices

Collaboration

Negotiation

Emotional intelligence

Education

Masters level education or equivalent

Certification such as Professional Scrum Master

Job description

We're looking for up to four Lead Delivery Managers to work directly with our product teams as they design and deliver digital services that support preventative, community, and mental health care across Wales.

This is a hands-on delivery leadership role. You won't be off to the side running governance -- you'll be embedded with Developers, Engineers, Testers, and User-Centred Design professionals. Your role is to serve the team, helping delivery flow, removing blockers, and fostering a culture of openness and continuous improvement.

Main duties of the job

• What you\'ll be doing: Serve and support teams: creating the environment and practices people need to deliver effectively.
• Focus on flow and outcomes: using Agile and Lean practices, delivery metrics, and data to help teams improve.
• Coach and enable: developing the skills of your team and working with communities of practice to grow delivery capability.
• Work in the open with Product Owners and users: making delivery transparent through open roadmaps and aligned to real needs.

What we\'re looking for

• Proven experience leading cross-functional digital teams (as a Delivery Manager, Scrum Master, Agile Coach, or equivalent).
• Strong knowledge of delivery flow, using tools like cumulative flow diagrams, throughput and WIP measures.
• Confidence working with senior stakeholders, while staying close to day-to-day delivery.
• A collaborative, servant-leader style: motivated by helping teams succeed rather than directing from a distance.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

What this isnt Not a project or programme role. Not command-and-control or stage gates its about sustainable, continuous delivery and flow connected to user and population health needs.

Why join us? Lead delivery for digital services that have real impact in peoples lives. Join a culture that values openness, learning, and improvement. Shape delivery practice across multiple high-profile products.

If youre passionate about helping teams deliver, thrive in complexity, and want to make a difference to digital health and care in Wales, wed love to hear from you.

Person Specification

Qualifications and knowledge

• Educated to Masters level (or equivalent qualification / experience)
• Expert of Agile and Lean practices
• Certification such as Professional Scrum master or equivalent
• Evidence of continuous professional development
• Expert at supporting multi-disciplinary teams in the delivery of products and services.
• Understanding and knowledge of health service terminology and information requirement
• Knowledge/awareness of DHCW and how it supports the NHS in Wales
• Working knowledge of the NHS and national developments and policy initiatives
• Membership of a professional organisation, such as Scrum Alliance, Scrum.org, Internation Scrum Institute, Agile Alliance

Experience

• Proven ability to lead complex projects and coach multi-disciplinary teams through the product life cycle. Excellent expectation management skills.
• Extensive experience using Agile principles and how to apply them for the delivery of technology programmes.
• Demonstrable experience with introducing agile and lean practices into an organisation.
• Expert at balancing multiple priorities and dealing with ambiguity in a highly complex, diverse and changing environment
• Demonstrable focus on details including metrics, KPIs and process.
• Experience in budget management, contracting and managing on-going service agreements with 3rd party suppliers
• Pragmatic, innovative problem solver.
• Expert at coaching teams to apply a user centred focus and to deliver to service standards
• Expert at creating a positive environment to support a strong team culture.
• Expert at ensuring quality in the delivery of products and services.

Skills and Attributes

• Advanced commercial and financial acumen.
• Leadership and mentorship skills.
• Strong negotiation, decision-making and problem-solving skills to maintain delivery momentum and address or resolve issues and risks promptly.
• Expert life cycle management skills. Manages products or services from planning stages through to delivery and ongoing iteration.
• Excellent people skills and demonstrable emotional intelligence
• Excellent communication skills, both written and verbal, with the ability to clearly and concisely document plans and deliverables. Able to navigate and negotiate through complex or contentious situations.
• Strong leadership and management skills; planning and organisation of several complex activities or programmes, which require the formulation and adjustment of plans.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.