Lead Delivery Manager

Money and Pensions Service; Bedford; Ibrido; GBP 72.000 - 88.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave 30 days

Pension matched 2:1

Cycle to work

Eye tests

Life assurance

Volunteer days

Descrizione del lavoro

Money and Pensions Service in Bedford is seeking a Lead Delivery Manager to unite service operations, policy, strategy, suppliers and technical teams. You will lead delivery across a multi-team service, ensure readiness for go-live and maintain a stable, well-run live service.

You will shape the service roadmap, govern release plans, and build strong relationships with regulators and partners. The role demands senior delivery leadership, clear decisions, and a relentless focus on user outcomes

Competenze

• Senior delivery leadership across a complex digital service or programme.
• Experience operating in complex, regulated or high-profile environments.
• Proven cross-functional leadership across organisational boundaries.
• Experience moving a programme into business as usual and operationalising a defined service.
• Experience running or overseeing a live service with focus on performance and resilience.
• Ability to bring structure to complexity and align priorities.
• Skilled at presenting risks and options to enable informed decisions.
• Familiarity with governance and assurance practices.
• Experience collaborating with regulators and suppliers.

Mansioni

• Delivery leadership across a multi-team service with internal and external partners.
• Operationalise the operating model and ensure smooth live service readiness.
• Maintain priorities, dependencies and delivery confidence across the ecosystem.
• Govern and land the service roadmap with clear accountability.
• Provide oversight of change readiness and service stability.
• Support disciplined governance and prioritisation based on evidence.
• Identify risks, issues and dependencies and provide clear reporting.

Conoscenze

Senior delivery

Complex environments

Cross-functional leadership

Live service operation

Governance

Stakeholder leadership

Decision support

Change readiness

Planning & governance

Descrizione del lavoro

Lead Delivery Manager
£80,000 per annum
Bedford
Permanent
Hybrid Working

This is a leadership role, supporting the Service Owner, and focused on bringing together service operations, policy, strategy, suppliers and technical teams to the service meets user needs and delivers its intended policy outcomes. Working as one team across these disciplines, you will help ensure the service is safe, resilient and well run, and that it keeps improving over time.

The role is accountable for the safe, stable and effective operation of the service, and responsible for maintaining grip across change, readiness and performance, ensuring that business priorities are translated into clear, coordinated activity across the ecosystem.

You will provide oversight of how the service roadmap is planned, governed and landed, making sure the right people are aligned, the right decisions are taken at the right time, and the service remains stable and responsive as it evolves.

Success in this role will depend on judgement, coordination and leadership across organisational boundaries, with a strong focus on service outcomes, accountability and operational confidence.

Job description

Delivery Leadership

Transition and Operationalisation

• Establish the new Pensions Dashboards Service into business as usual within MaPS, ensuring accountabilities, controls and ways of working are clearly established, following the transition from programme delivery.
• Operationalise the agreed operating model and ways of working, turning defined processes, controls and operating arrangements into a working, well-run operation
• Ensure the service is ready for live running, with the right people, processes and assurance in place before and through go-live

Lead delivery across a multi-team service

• Provide clear coordination across service teams, and suppliers to ensure the service operates as a coherent whole
• Set up and run delivery rhytms that fit with a live service with continuous improvement
• Maintain oversight of priorities, dependencies and delivery confidence across the ecosystem
• Ensure business needs are translated into coordinated actions that support a stable and effective live service

Cross-Functional Leadership

• Act as a key point of alignment across multiple teams and delivery partners, helping the organisation operate with clarity and control
• Support effective working relationships across internal functions, external suppliers, regulators and wider stakeholders
• Create the conditions for informed decisions, timely escalation and shared accountability across the service

Change Readiness and Service Stability

• Make sure all change is planned, tested and landed without disrupting users, including releases, regulatory and policy changes, and new connections
• Work closely with Service Operations and other leaders to make sure changes land safely and sustainably into live service

Planning, Prioritisation and Decision Support

• Maintain the service roadmap and forward plans that reflect strategic priorities, operational needs and external stakeholders
• Support disciplined governance and prioritisation, ensuring decisions and prioritisation are taken based on evidence, readiness and impact
• Surface emerging issues and choices early so that leaders can take timely and informed decisions

Governance

• Identify and manage risks, issues and dependencies that could affect service performance, readiness or confidence
• Ensure decisions, controls and delivery confidence are visible and well-evidenced
• Provide clear reporting on progress, risks, choices and trade-offs to support senior decision-making

Person specification

Essential:

• Senior delivery leadership: You have led delivery of a complex digital service or programme across multiple teams and suppliers, as Lead Delivery Manager or equivalent.
• Complex service environments: Proven experience operating in complex, regulated or high-profile environments where coordination, judgement and control are critical
• Cross-functional leadership: Experience leading across organisational boundaries and bringing together a wide range of teams, disciplines and partners
• Build-to-live transition: Experience moving a programme into business as usual and operationalising a defined service design into sustainable live arrangements - standing up the operating model, controls and ways of working
• Live service operation: Experience running or overseeing an established live service, maintaining performance, resilience and control in day-to-day operation
• Clarity and coordination: Can bring structure to complexity and align different parts of the organisation around shared priorities
• Stakeholder leadership: Confident working with senior stakeholders across government, regulators, suppliers and internal leadership teams
• Decision support: Able to present risks, choices and implications clearly so that others can take informed decisions.

Desirable:

• Experience of the GDS Service Standard and service assessments
• Knowledge of pensions, financial services or another regulated sector
• Experience of major public sector assurance reviews, for example those led by the National Infrastructure and Service Transformation Authority (NISTA) or gateway reviews

Benefits

About Us
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.

At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

• Caring
  We care about our colleagues and the people whose lives we are here to transform.
• Connecting
  We will transform lives through our ability to make positive connections.
• Transforming
  We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment
By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”

Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.

What We Offer

• Generous Annual Leave - 30 days plus Bank Holidays
• Pension scheme - contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Interest-free loan for season tickets for buses and trains
• Cycle to work Scheme
• Subsidised eye tests & flu jabs
• Life assurance scheme
• Give as you earn scheme
• Employee assistance programme (EAP)
• PAM Assist and PAM Life scheme (Wellbeing)
• Enhanced family and sick pay
• Paid volunteering (2 days a year)
• Recognition Scheme
• Discounts portal to numerous retailers

Flexible Working
At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per month. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Things you need to know

Selection process details

Recruitment Process:

1. Initial Review: Our recruiter will review your CV. If it looks like a good fit, they'll reach out to arrange a call.
2. Hiring Manager Review: If the recruiter thinks you're suitable, your CV will be passed to the hiring manager, who will decide whether to invite you for an interview.
3. Interview: If selected, you'll participate in a virtual interview. This single-stage process allows you to demonstrate your skills and experience through competency-based questions. This will also require you to deliver a short presentation.

Career Development
In MaPS, we take career development seriously. We actively encouraging and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Reserve List
If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.

Application Process
The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: [e-mail]. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Job Reference: MaPS01210
Close Date: 16/11/2026