Lead Data Analyst - Customer Experience

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job description

Lead Data Analyst - Customer Experience, London

Client:

Utility Warehouse

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

570677a72973

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Lead Data Analyst - Customer Experience

• Full-time employment

Company Description

This is a hybrid role working from one of our London hubs 2 days per week.

Introduction: We’re UW, on a mission to simplify utilities with a single bill for energy, broadband, mobile, and insurance, offering savings and convenience.

About the Role: We're seeking a Lead Data Analyst with experience managing a small team of high-performing analysts. You will be involved in hands-on analytics while developing and leading your team.

Key Skills and Experience:

• Extensive experience in data analysis and leading analytical projects and teams.
• Proficiency in SQL, Python, R, and data visualization tools like Looker, BigQuery, Dataform.
• Strong leadership skills to mentor and motivate analysts.
• Strategic thinking to translate data insights into business strategies.
• Deep understanding of business operations and industry dynamics.
• Proven project management skills.
• Excellent communication skills for technical and non-technical audiences.
• Knowledge of data governance and privacy regulations.
• Strong problem-solving abilities.
• Ability to collaborate across teams and influence decision-making.
• Commitment to continuous learning and staying updated with industry trends.

Team and Stakeholders: You will report to the Head of Business Insights & Reporting and manage a small team of Data Analysts, working with Data Scientists and Engineers to develop insights for Product Managers in the Customer Experience teams.

Responsibilities:

• Lead and mentor your team to deliver high-quality data analysis and insights.
• Manage data roadmaps, prioritize requests, and foster a data-driven culture.
• Conduct advanced data analysis to uncover trends and support strategic decisions.
• Develop and implement data models for forecasting and planning.
• Create impactful visualizations and reports to communicate insights.
• Oversee analytical projects, ensuring timely and within-budget delivery.
• Maintain data quality standards and support data governance efforts.
• Collaborate with teams to meet their data needs and integrate data into processes.
• Stay current with industry trends and drive continuous team improvement.
• Provide strategic recommendations to support business growth and operational efficiency.

Why Choose UW?

We offer competitive salaries, share options, hybrid working, discounts, pension schemes, family-friendly policies, health insurance, and growth opportunities, all within an inclusive environment committed to your development.