Lead Customer Success Manager (EMEA)

Sylvera Limited; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in climate action is seeking a senior Customer Success Manager to manage strategic enterprise relationships in the EMEA region. This role requires effective account management in a dynamic environment. The company values grit, motivation, and a desire for career advancement, offering competitive benefits and equity options.

Benefits

Equity in a rapidly growing startup

Private Health Insurance and Life Assurance

Unlimited annual leave

Enhanced parental leave

Mental Health support via Spill

Monthly office bar tab

Weekly in-office drinks

Catered lunch once a month

Monthly Deliveroo/equivalent allowance

Qualifications

• Experience in a senior customer success or similar role.
• Ability to navigate a dynamic environment.
• Strong communication and interpersonal skills.

Responsibilities

• Own strategic enterprise relationships within the EMEA region.
• Manage key commercial accounts with agility and independence.
• Ensure customer satisfaction and maximize climate impact.

Skills

Commercial account management

Relationship building

Problem solving

Job description

Sylvera provides trusted ratings, tools, and data for carbon credits and CDR. Our mission is to incentivize investment in real climate action.

Purchasing carbon credits and CDR through the carbon markets is one of the most established and scalable ways to channel finance to effective climate solutions and work toward societal net zero. Unfortunately, the carbon markets were plagued with mistrust and a lack of effectiveness since they’ve emerged – until Sylvera.

To help organizations ensure they're making the most effective investments, Sylvera offers trusted ratings, tools, and data for carbon credits and CDR. Our data and software independently and accurately validate the impact of carbon projects that capture, remove, or avoid emissions, whether they are operational or in development. Our data and tools enable users to optimize both the climate and economic performance of projects, as well as understand the past and future of the market. With Sylvera, businesses, governments, and developers can confidently invest in, benchmark, deliver, and report real climate impact.

Our team comprises leading experts in climate change, including scientists, policy makers, finance professionals, and carbon market specialists. We collaborate with scientific organizations, universities, governments, and think tanks to develop and implement rigorous, holistic project assessment methodologies, leveraging the latest technology. We also partner with market actors and institutions to improve data quality, standardization, and accessibility. Founded in 2020, Sylvera has over 130 employees globally, with offices in London, New York, Belgrade, and Singapore. We have raised more than $96 million from investors such as Fidelity, Balderton Capital, Index Ventures, and Insight Partners.

We are seeking a mission-driven, senior Customer Success Manager to own strategic enterprise relationships within the EMEA region. The role requires agility and independence in managing key commercial accounts in a dynamic environment.

We value ambition, motivation, and a desire to advance your career. We prioritize grit, positivity, and a proactive attitude, and encourage applications even if your experience doesn't perfectly match this job description.

Benefits include:

• Equity in a rapidly growing startup
• Private Health Insurance and Life Assurance
• Unlimited annual leave
• Enhanced parental leave
• Mental Health support via Spill
• Monthly office bar tab
• Weekly in-office drinks
• Catered lunch once a month
• Monthly Deliveroo/equivalent allowance

Location: London, Old Street. We support hybrid working but require in-person attendance for all 1-2-1, retrospectives, and divisional meetings.

Our core values include:

• Own it: Embrace mistakes, learn from wins and failures.
• Stay curious: Focus on long-term goals, even amid short-term challenges.
• Do what’s right: Maintain a growth mindset, even when difficult.
• Collaborate and challenge with empathy: Support active collaboration and mutual success.
• Empower Customers: Exceed expectations to maximize climate impact.

What if you’re a partial fit? We value grit, positivity, and a willingness to learn. We encourage you to apply regardless of perfect alignment with the job description.

Equal employment opportunity: Sylvera is committed to diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.