Lead Corporate AV Technician

Convene; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Convene, un leader mondial dans le domaine des réunions et des événements, recherche un Senior AV Operations Specialist à Londres. Ce rôle exige une expertise technique en AV et IT, axée sur la gestion technologique pour offrir une expérience client exceptionnelle lors d'événements. Les candidats doivent avoir 4-5 ans d'expérience en opération AV, une approche de service client exemplaire et une passion pour la technologie. Ce rôle offre des opportunités de développement professionnel dans une équipe dynamique axée sur l'inclusion et la diversité.

Benefits

Employee Assistance Program

25 days annual leave plus bank holidays

Interest-free loan for rail season tickets

Financial support for further education

Subsidised bicycle purchase

Professional development support

Employee recognition programs

Qualifications

• 4-5 ans d'expérience en soutien AV et informatique.
• Connaissance des équipements audiovisuels et des systèmes de contrôle.
• Expérience en service client et hospitalité préférable.

Responsibilities

• Fournir et soutenir les services technologiques pour des réunions et événements.
• Diriger le dépannage des équipements AV et la configuration des systèmes.
• Travailler en étroite collaboration avec les équipes clients pour garantir une expérience de haut niveau.

Skills

Customer Service

Troubleshooting

AV Technology

Networking

Education

High school diploma/GED

Bachelor’s Degree

Tools

AV Equipment

Microsoft Office

Google worksuite

Apple iWorks

Job description

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Sr. AV Operations Specialist, London

Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full-time Senior Corporate AV Technician (Senior AV Operations Specialist) to join our Operations team. The Senior AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture. In this role, the Senior AV Operations Specialist will partner with and report directly to the General Manager as well as the Technology Manager.

What You’ll Do:

The Senior AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for a variety of corporate meetings and events. The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience. The person in this role also works directly with the property and event teams to deliver excellent client experiences.

• Lead ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
• Lead pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Audit tech quotes to ensure review is completed ahead of events and attend PEO, Pre-Con, and pre-production meetings as needed.
• Supervise daily floor operations, manage set up and strike, lead room teams, oversee equipment, and support other ad hoc AV property functions.
• Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team and other departments.
• Review and recommend updates to departmental SOPs on a quarterly basis.
• Maintain and uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative and drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For:

• High school diploma/GED required; Bachelor’s Degree preferred
• 4-5 years of experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Possess a basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, and servers.
• Proficient in Microsoft Office, Google worksuite, and Apple iWorks suite of business applications.
• Flexible, long, and weekend hours are sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period.
• Ability to climb and work on a ladder for lengthy periods.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push-to-talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems is a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls, Media Server familiarity a plus
• Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operating, other collaboration tools and equipment
• Hybrid: Familiarity with virtual meeting and event platform functions as well as live streaming technologies including cameras, encoders, lighting, and transmission protocols i.e. RTMPs/HLS/SRT.
• Control: Familiarity with Crestron control systems and associated hardware, familiarity with AVoIP fundamentals a plus

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

#LI-LC1

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Have you previously been employed by Convene or etc.venues? * Select...

Are you currently located within a commutable distance to the City Of London area? * Select...

Were you referred by a Convene employee? * Select...

If you were referred by a Convene employee, please indicate the Convene employee name here and provide some context on how you know them. *

LinkedIn Profile

Website

Do you have experience executing AV for large-scale live events (e.g. corporate meetings, conferences, and receptions)? If so, please elaborate. *