Lead Contract Support Central Function / Operations / Overheads · London

Pareto FM; London; Hybrid; GBP 30,000 - 38,000; Full time

Job summary

A leading Facilities Management provider seeks a proactive Lead Contract Support professional to oversee multiple client contracts. This permanent, full-time role involves team leadership, client engagement, and ensuring compliance across operations, offering flexible remote working and career development opportunities.

Benefits

Flexible remote working

Career development and training opportunities

Supportive and inclusive culture

Qualifications

• Proven experience in a Contract Support or Facilities Management role.
• Experience managing or supervising an administrative/helpdesk team.
• Financial administration experience including invoicing and budget monitoring.

Responsibilities

• Lead and manage a team of Contract Support professionals.
• Ensure compliance and oversight of CAFM system usage.
• Act as a central point of contact for stakeholders and clients.

Skills

Attention to detail

Organisational skills

Communication

Interpersonal skills

Time management

Tools

CAFM systems

Microsoft Office Suite

Job description

Location: Remote with travel as required

Salary: Up to £38,000 (Depending on Experience)

Working Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)

Employment Type: Permanent, Full-Time

About the Role

We are seeking a proactive and highly organised Lead Contract Support professional to join Pareto FM, overseeing the day-to-day administrative operations across multiple client contracts. This role includes line management of the Contract Support team and close collaboration with Contract Managers, Finance, Engineers, and Sub-Contractors to ensure service excellence and contract compliance.

Key Responsibilities

• Team Leadership & Management

• Manage, mentor, and support a team of Contract Support professionals.

• Delegate tasks and monitor team performance to ensure SLAs and KPIs are consistently met.

• Provide training and development to new and existing team members.

• Conduct regular performance reviews and manage workload allocation effectively.

• Oversee CAFM system usage to ensure accuracy in job logging, scheduling, and documentation.

• Ensure timely and accurate completion of PPMs, reactive jobs, and remedial actions.

• Review and escalate any operational risks or service delivery issues.

• Manage compliance documentation and follow up on outstanding contractor paperwork.

• Support the raising of purchase orders, sales invoices, and extra works jobs.

• Monitor aged debt and assist in debt recovery processes.

• Ensure budget tracking and assist in financial reporting (WIP, P&L, and customer reports).

• Work closely with Finance to maintain integrity of contract financial data.

• Client & Stakeholder Engagement

• Act as a central point of contact for Contract Managers, clients, and sub-contractors.

• Build strong internal and external relationships to support a “One Team” culture.

• Attend and contribute to contract reviews, team meetings, and performance updates.

• Ensure all team documentation supports HSEQ compliance (logbooks, training, PPE records, toolbox talks).
• Support preparation for audits and inspections.
• Promote a culture of continuous improvement and service innovation.

Key Requirements

• Proven experience in a Contract Support or similar Facilities Management role.
• Experience managing or supervising an administrative/helpdesk team.
• Strong working knowledge of CAFM systems and Microsoft Office Suite.
• Excellent attention to detail, organisation, and time management skills.
• Confident communication and interpersonal abilities, with a professional email and phone manner.
• Financial administration experience including invoicing, debt chasing, and budget monitoring.
• Ability to thrive in a fast-paced, multi-site environment and adapt to changing priorities.

What We Offer

• The opportunity to lead and develop a growing team within a leading FM provider.

• Flexible remote working with occasional site visits.
• A supportive and inclusive culture focused on service excellence.
• Career development and training opportunities.