Engineering Operations Support Lead

CBRE; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

CBRE's Engineering Operations team is seeking an Engineering Operations Support Manager to lead hard FM delivery on a major financial services account across the UKI region. The role provides clarity, pace and structure in a fast-moving environment, ensuring subcontractor management, compliance administration, work order oversight and financial processes run smoothly.

Reporting to the operations lead, you will directly manage the Technical Coordinator, drive continuous improvement, plan daily

Qualifications

• 5+ years’ experience in a technical or critical engineering environment.
• Proven line management experience.
• Advanced proficiency in Excel, Teams, Outlook and PowerPoint.
• Experience with Smartsheet or similar workflow tools.
• Strong financial administration and invoice/purchase order processing.
• Excellent written and verbal communication across teams and clients.

Responsibilities

• Own and manage subcontractor planner coverage and accuracy for UKI.
• Oversee all work orders (reactive, PPM, corrective) for self-delivered and subcontracted works.
• Coordinate compliance docs with eLogbook and reporting.
• Raise Service Now Change Requests for critical works.
• Coordinate ATA requests and Smartsheet processes for UKI.
• Manage subcontractor invoices, payments and budget tracking.
• Oversee CBRE SharePoint admin and document management.
• Line-manage the Technical Coordinator and supervise daily activities.
• Mentor the team and drive continuous improvement without close supervision.

Skills

Subcontractor management

Financial administration

Team leadership

MS Office

Smartsheet

Communication

Tools

Microsoft Office Suite

Smartsheet

Job description

The Engineering Operations Support Manager is a pivotal role within CBRE's engineering operations team, supporting delivery of hard FM services on a leading financial services account across the UKI region. Acting as the operational glue that holds the team together, this person will bring clarity, pace and structure to a complex, fast-moving environment — ensuring that subcontractor management, compliance administration, work order oversight and financial processes all run smoothly and accurately.

This is a senior position requiring someone who can hit the ground running: confident in leading day-to-day back of house and administration functions, capable of directly managing a Technical Coordinator, and self-motivated enough to drive continuous improvement without close supervision.

Key Responsibilities

Subcontractor Management

• Own and manage the 365-subcontractor planner, ensuring full coverage and accuracy.
• Plan and coordinate all third-party subcontractor planned and reactive activity across the UKI region.
• Manage third-party service reports, liaising with the operational team to ensure timely review and close-out.
• Provide comprehensive administrative support for all third-party vendors operating across UKI region.
• Raising of all corrective maintenance work orders following planned subcontractor service visits.

Work Order & Compliance Oversight

• Oversee performance management of all work orders — reactive, PPM and corrective maintenance — for both self-delivered and subcontracted works.
• Administrative support with CBRE eLogbook and associated compliance documentation.
• Support the coordination and collation of technical reporting for the account.
• Ownership for raising all Service Now Change Requests for critical works across the UKI region.
• Raising of Authority to Access (ATA) requests for UKI via the existing Smartsheet process
• Support the raising of reactive and planned maintenance purchase order requests.
• Ownership of the ATA Smartsheet system from a technical and administrative perspective.

Financial Coordination

• Manage subcontractor invoice processing and receipting, ensuring timely payment aligned with works completion, covering planned and reactive works.
• Operational management of Transaction budget tracking and reporting.
• Ordering of all materials, consumables, uniform etc.

Team Administrative Support

• Administration of CBRE Engineering SharePoint system, as well as providing oversight of document management and quality assurance.
• Oversee management of CBRE and customer-issued IT equipment across engineering team.
• Support with the management and coordination of training, including ownership of the training matrix.
• Support with ad hoc HR topics across engineering team and wider CBRE teams on the account as/when necessary.
• Support operations team with payroll submissions and ad hoc payroll queries.

Team Leadership & Coordination

• Directly line-manage the Technical Coordinator, providing clear direction, support and performance management.
• Coordinate and manage the team's daily activities: establish work schedules, assign tasks, set and track deadlines.
• Mentor and coach direct reports, assisting with coordination and administration of training and development activity.
• Identify, troubleshoot and resolve day-to-day and moderately complex operational issues within existing systems and processes.

Essential

Experience & Skills

• 5+ years’ experience in a similar technical or critical engineering environment, with the ability to work at pace and with precision.
• Proven line management experience, including the ability to manage individuals who may be resistant to change.
• Advanced proficiency across the Microsoft Office suite: Excel, Teams, Outlook and PowerPoint.
• Experience working with Smartsheet or similar workflow/planning tools.
• Strong financial administration skills, including invoice management and purchase order processing.
• Excellent written and verbal communication skills, with the ability to liaise effectively across operational and client-facing teams.
• Demonstrable experience planning, coordinating and reviewing technical detail in a structured environment.

Personal Attributes

• Proactive, self-motivated and a genuine self-starter — comfortable taking ownership without needing close supervision.
• Exceptional attention to detail: accuracy matters in a regulated, critical environment.
• A natural team player with strong interpersonal skills who actively brings people together.
• Collaborative by instinct, with a track record of acting as the connective tissue within a technical team.
• Confident and credible: someone colleagues and stakeholders trust to get things done.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.