Lead Contract Management Officer

Triumph Consultants Ltd; Greater London; Hybrid; GBP 58,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Interim contract

Job summary

South London and Maudsley NHS Foundation Trust is seeking an experienced Lead Contracts Management Officer to join the Adult Social Care Contracts & Market Management Team on an interim, full-time basis. Hybrid working is available in London.

You will lead contract monitoring, quality assurance and performance management across commissioned adult social care, engaging providers and stakeholders to drive service improvement and positive outcomes.

Qualifications

• Significant experience in contract management, quality assurance and performance monitoring within Adult Social Care, Health & Social Care, or a closely related service area.
• Strong analytical skills with experience of gathering, interpreting and presenting performance and service quality data.
• Good understanding of regulatory, compliance and quality frameworks, including safeguarding responsibilities and quality standards.
• Excellent written and verbal communication skills, including the ability to produce reports and engage effectively with a wide range of stakeholders.
• Proven ability to build positive relationships with providers and partner organisations while driving service improvement and contract compliance.
• Experience of undertaking provider audits, inspections or quality assurance reviews.
• Knowledge of Care Act responsibilities and Adult Social Care commissioning frameworks.
• Experience working with supported living, residential care, nursing care and/or homecare services.
• Experience of developing and implementing improvement plans and monitoring provider action plans.
• Strong Microsoft Excel skills and experience using performance management systems.

Responsibilities

• Lead the monitoring and performance management of commissioned adult social care contracts, including supported living, respite and homecare services.
• Undertake quality assurance visits, audits and reviews to assess service quality, compliance and contractual performance.
• Analyse performance, quality and contractual data to identify trends, risks, compliance issues and opportunities for improvement.
• Produce comprehensive monitoring reports, action plans and improvement programmes to address identified concerns and support service development.
• Build and maintain effective working relationships with providers, commissioners, operational teams and external partners.
• Facilitate contract review meetings, ensuring agreed actions are implemented and monitored effectively.
• Support safeguarding and quality improvement processes, working collaboratively with relevant internal and external stakeholders.
• Contribute to commissioning and market management activities, including identifying service gaps, supporting service development and promoting best practice.

Skills

Contract management

Quality assurance

Performance monitoring

Analytical skills

Stakeholder engagement

Provider audits

Care Act knowledge

Excel

Performance management systems

Tools

Excel

Job description

Job Title: Lead Contracts Management Officer

Location: South London

Sector: Public Sector

Ref: 8292

Rate: £32.36ph PAYE (flexible holiday pay options)

Contract: Interim

Working Pattern: Full Time, 35 hrs pw

Hybrid Working: Yes

The Role

Our local authority client is seeking an experienced Lead Contracts Management Officer to join their Adult Social Care Contracts & Market Management Team on an interim basis.

This is a key role focused on ensuring high-quality care and support services are delivered across a range of commissioned adult social care provisions. Working closely with providers, operational teams, safeguarding colleagues and senior stakeholders, you will lead on contract monitoring, quality assurance and performance management activities to drive service improvement and positive outcomes for vulnerable adults.

The successful candidate will have strong contract management expertise, excellent analytical skills and the ability to build productive relationships with providers and partner organisations.

Key Responsibilities

• Lead the monitoring and performance management of commissioned adult social care contracts, including supported living, respite and homecare services.
• Undertake quality assurance visits, audits and reviews to assess service quality, compliance and contractual performance.
• Analyse performance, quality and contractual data to identify trends, risks, compliance issues and opportunities for improvement.
• Produce comprehensive monitoring reports, action plans and improvement programmes to address identified concerns and support service development.
• Build and maintain effective working relationships with providers, commissioners, operational teams and external partners.
• Facilitate contract review meetings, ensuring agreed actions are implemented and monitored effectively.
• Support safeguarding and quality improvement processes, working collaboratively with relevant internal and external stakeholders.
• Contribute to commissioning and market management activities, including identifying service gaps, supporting service development and promoting best practice.

You Will Need (Essential Requirements)

• Significant experience in contract management, quality assurance and performance monitoring within Adult Social Care, Health & Social Care, or a closely related service area.
• Strong analytical skills with experience of gathering, interpreting and presenting performance and service quality data.
• Good understanding of regulatory, compliance and quality frameworks, including safeguarding responsibilities and quality standards.
• Excellent written and verbal communication skills, including the ability to produce reports and engage effectively with a wide range of stakeholders.
• Proven ability to build positive relationships with providers and partner organisations while driving service improvement and contract compliance.
• Experience of undertaking provider audits, inspections or quality assurance reviews.
• Knowledge of Care Act responsibilities and Adult Social Care commissioning frameworks.
• Experience working with supported living, residential care, nursing care and/or homecare services.
• Experience of developing and implementing improvement plans and monitoring provider action plans.
• Strong Microsoft Excel skills and experience using performance management systems.

£58,133 - £65,261 Per Annum inclusive of HCAS

South London and Maudsley NHS Foundation Trust

£75,328 - £86,114 per annum inclusive of HCAS

South London and Maudsley NHS Foundation Trust