Lead Consultant - Service Assurance Manager - London

Infosys Limited Digital; London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading global technology consulting firm seeks a Lead Consultant - Service Assurance Manager in London. This role involves overseeing the end-to-end service assurance process, ensuring optimal performance and compliance of IT services, and driving continuous improvement initiatives. The ideal candidate will possess strong analytical skills and a proven ability to manage complex incidents and maintain high service standards. Competitive salary and benefits offered.

Benefits

Competitive salary

Broad range of employee benefits

Qualifications

• Experience in managing service assurance processes and IT services.
• Proven track record in technical assurance and compliance.
• Strong analytical skills for problem identification and resolution.

Responsibilities

• Lead the end-to-end service assurance process.
• Oversee major incidents and ensure compliance with standards.
• Promote continuous improvement and operational excellence.

Skills

Service assurance process

Technical assurance

ITIL compliance

Problem management

Continuous improvement

Collaboration

Job description

Lead Consultant - Service Assurance Manager - London

• Lead the end-to-end service assurance process, ensuring IT services are delivered in line with SLAs and business expectations.
• Lead the technical assurance of services, ensuring optimal performance, availability, and compliance.
• Ensure Infosys created designs are reviewed by Infosys TDA (Technical Design Authority) prior DAG/ ARB submission.
• Manage, enhance and report resource capability, training and certifications
• Oversee major incidents, coordinate resolution efforts, and lead MIR.
• Drive problem management by identifying root causes and implementing long-term fixes.
• Oversee change and release assurance, ensuring minimal disruption to services.
• Present service performance reports to senior stakeholders.
• Collaborate with service owners, vendors, and support teams to ensure service quality.
• Promote a culture of continuous improvement and operational excellence.
• Ensure compliance with ITIL practices and relevant regulatory standards (e.g., ISO, GDPR).
• Collaborate with cybersecurity, risk, and compliance teams to ensure IT services meet internal controls and audit requirements.
• Drive continuous improvement and innovation initiatives to enhance service reliability, automation, and operational efficiency.

Job details

Work Location

London

State / Region / Province

London

Country

United Kingdom

Domain

Consulting

Interest Group

Infosys Limited

Company

ITL UK

Requisition ID

136791BR

Job description

Role - Lead Consultant (Service Assurance Manager)
Location - London

• Lead the end-to-end service assurance process, ensuring IT services are delivered in line with SLAs and business expectations.
• Lead the technical assurance of services, ensuring optimal performance, availability, and compliance.
• Ensure Infosys created designs are reviewed by Infosys TDA (Technical Design Authority) prior DAG/ ARB submission.
• Manage, enhance and report resource capability, training and certifications
• Oversee major incidents, coordinate resolution efforts, and lead MIR.
• Drive problem management by identifying root causes and implementing long-term fixes.
• Oversee change and release assurance, ensuring minimal disruption to services.
• Present service performance reports to senior stakeholders.
• Collaborate with service owners, vendors, and support teams to ensure service quality.
• Promote a culture of continuous improvement and operational excellence.
• Ensure compliance with ITIL practices and relevant regulatory standards (e.g., ISO, GDPR).
• Collaborate with cybersecurity, risk, and compliance teams to ensure IT services meet internal controls and audit requirements.
• Drive continuous improvement and innovation initiatives to enhance service reliability, automation, and operational efficiency.

Why Infosys

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com

"All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer."

• Competitive salary and a broad range of employee benefits
• London, Manchester, Reading, Bristol, UK
• Competitive salary and a broad range of employee benefits
• London, Manchester, Reading, Bristol, UK