Lead Collection Specialist (2724)

DWF; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

DWF is seeking a Lead Customer Collections Specialist for their Leeds office. This role involves managing a team of Collection Specialists while assisting customers with their payment plans. Ideal candidates will have relevant experience in collections, strong communication skills, and a keen attention to detail. A robust rewards package is offered, catering to individual needs.

Benefits

Comprehensive rewards package

Flexible benefits

Robust well-being programs

Qualifications

• Experience in collections or debt recovery.
• Strong IT literacy and communication skills.
• Attention to detail and teamwork experience.

Responsibilities

• Make calls to assist customers with payment plans.
• Supervise and train Collection Specialists.
• Handle technical queries and participate in management meetings.

Skills

IT literacy

Communication

Attention to detail

Resilience

Job description

About us

Are you ready to join a dynamic and fast-paced team? DWF is offering a fantastic opportunity to become a Lead Customer Collections Specialist in our Leeds office. Enjoy top-level industry training and work with market leaders in a supportive and collaborative environment.

About the role

As a Lead Customer Collections Specialist, you will:

• Make outbound and take inbound calls to assist customers with their payment plans.
• Supervise and train a team of Collection Specialists.
• Handle technical queries and participate in people management meetings.
• Support the Collections Team Leader with resource planning and team management.

About you

We are looking for outstanding individuals with experience of working in collections, although we are open to transferable experience in other environments or with other types of debt recovery.

What We’re Looking For:

• Experience in collections or debt recovery, or relevant transferable experience.
• Strong IT literacy, numeracy, and communication skills.
• Keen attention to detail, resilience, and the ability to build rapport.
• Enjoyment in making autonomous decisions and interacting with diverse individuals.
• Previous experience in a debt recovery/collections environment.
• Strong attention to detail.

What we offer

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.