Lead Cloud Architect

Social network you want to login/join with:

In Customer Success Services, customer success is our North Star. When organizations choose to partner with us, we work with them across their journey.

Businesses who have turned to Oracle for cloud and application solutions trust Oracle Customer Success Services to help them maximize their investment. For over 20 years, Oracle Customer Success Services has assisted more than 6,000 companies across 100 countries in gaining speed, flexibility, and security features. We collaborate closely with customers to understand their unique business goals and requirements, helping them maximize investment, minimize risk, and achieve more.

Who are we?

The CSS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded, and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers, helping them maximize their Oracle Cloud and on-premise investments, innovate faster, and accelerate business success with solutions across Oracle Cloud, multi-cloud, and on-premise environments.

Prerequisite:

Please ensure you meet these criteria before applying:

• UK National / British Citizen – candidate must hold a UK Passport.
• UK Resident – candidate must reside in the UK.
• UK Government Security Clearance (the role is subject to obtaining SC Security Clearance).

Job Description:

We seek a Lead Cloud Architect (LCA) responsible for delivering top-tier services to our CSS Customers operating solutions on private and/or public cloud environments. Extensive experience in cloud architecture design and implementation across multiple domains (SaaS, PaaS/Middleware, IaaS/OCI, Database, Security, AI, Multi-cloud) is required, with the ability to lead projects through to completion via collaboration with stakeholders at all levels.

• Build trust-based client relationships, working closely with customers as a trusted advisor.
• Work with customers to capture business and industry requirements and translate them into technical architectures aligned with Oracle’s best practices and standards.
• Lead CSS’s experienced delivery teams by providing technical governance and guidance.
• Maintain market awareness of competitor technologies and emerging technologies.
• Develop expertise in new technologies and educate CSS teams and customers on their adoption.
• Utilize problem resolution skills to be accountable, trustworthy, and capable of building lasting relationships with team members, other Oracle teams, and customers up to executive levels.
• Collaborate with sales teams to define scope, effort estimates, technical guidance, and project delivery strategies at the pre-sales stage.

As a CSS Lead Cloud Architect you will:

• Assess and analyze customer business needs to ensure Oracle solutions meet their objectives.
• Apply industry and Oracle best practices, product knowledge, and business acumen.
• Serve as the Oracle Solution Delivery authority, guiding customers on scope, cost-effectiveness, quality, and reusability.
• Provide technical guidance on Oracle cloud and on-premise solutions to ensure successful delivery.
• Ensure smooth transition from implementation to operations, ensuring solutions meet customer requirements and operate efficiently.
• Maintain Oracle solutions to meet customer demands, whether on-premise, cloud, or hybrid, supporting various workloads.
• Support new business opportunities by collaborating with the CSS Services Solutioning team and promoting Oracle products and services.
• Research and communicate developments in Oracle cloud technology to relevant stakeholders.
• Lead and contribute to strategic CSS programs, including innovation initiatives.
• Work closely with CSS teams to ensure the success of mission-critical environments.

Job Requirements, Skills, and Qualifications:

• Minimum five years of experience as a Senior/Enterprise Architect delivering enterprise solutions or transformation programs, preferably in cloud technologies.
• Experience with Enterprise Design/Architecture Frameworks such as TOGAF or similar.
• Provide technical leadership from sales to delivery, including coaching and mentoring.
• Positive, creative, and innovative approach to solution design and delivery.
• Agile mindset with experience adapting to change at program, project, and solution levels.
• Fluent in English; additional languages such as Spanish, German, or French are a plus.
• Proven leadership in delivering large, complex service solutions in enterprise or service provider contexts.
• Excellent analytical, problem-solving, and communication skills, capable of engaging technical and non-technical audiences.
• Ability to analyze complex problems and provide suitable recommendations.
• Eager to learn new cloud technologies.
• Positive influence and motivational skills.
• Alignment with company values: Customer First, Collaboration, Innovation, Inspirational Leadership, and Integrity.
• Experience gathering customer requirements and translating them into designs.
• Ability to influence customer roadmaps and lead workshops.
• Act as Technical Design Authority for architecture quality assurance.

Preferred Technical Skills:

• Knowledge of Oracle’s private, hybrid, and public cloud solutions.
• Strong understanding of Oracle Cloud Infrastructure (OCI) services and architecture.
• Knowledge of physical and SDN network technologies.
• Experience with Oracle SaaS, PaaS, IaaS, and Database services.
• Understanding of application landscapes and SaaS solutions.
• Technical knowledge of relevant open-source cloud technologies.
• Strong understanding of cloud security principles.
• Knowledge of cloud-native design solutions.
• Experience with automation, DevOps, GitOps, AI/ML, and microservices.