Lead Client Service Provider - 2 Weeks On / 2 Weeks Off

TN United Kingdom; London; On-site; GBP 65,000 - 70,000; Full time

Job summary

A leading company seeks a Lead Client Service Provider to deliver exceptional service to a high-net-worth family across various luxury residences. This role requires a professional with a background in private estates or superyachts, offering a competitive salary and benefits while traveling globally.

Benefits

Private medical cover

Company pension

Travel, food, and accommodation provided

Qualifications

• Experience in private estates, superyachts, or luxury service environments.
• Fluent English and well-presented.
• Right to live and work in the UK.

Responsibilities

• Provide outstanding service tailored to a high-profile family.
• Lead and mentor a team of 2-4 in luxury service.
• Manage inventory and oversee event preparations.

Skills

Leadership

Teamwork

Communication

Discretion

Adaptability

Problem-solving

Job description

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a9fbd9423c5a

Job Views:

4

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Job Description: Lead Client Service Provider

Job Type:Full-Time, Permanent | Rotational Schedule: 2 Weeks On / 2 Weeks Off

Location:London, UK (base) with travel to France, the US, and other worldwide locations.

Start Date: Mid June, 2025

Salary:£65,000 - £70,000 gross per year, plus private medical cover and company pension.

Accommodation: Applicants must be based in London, UK. (Accommodation, food, and travel costs are provided while traveling with the family)

Role Overview

We are seeking an experienced Lead Client Service Provider to provide exceptional service to a high-net-worth individual and their family across luxury residences in London, Paris, New York, and other global locations. This role is ideal for a UK-based female professional with a background in private estates, superyachts, or similar UHNW settings. The position requires a passion for delivering five-star, anticipatory, and intuitive service while maintaining discretion and professionalism.

Key Responsibilities

• Provide outstanding, anticipatory service tailored to the needs of a high profile family.
• Collaborate with House Managers, chefs, and housekeepers to ensure seamless operation and service delivery.
• Lead and mentor a team of 2-4 by setting an example of excellence in luxury service.
• Organize and manage inventory, including table linens, silverware, and service ware.
• Oversee and execute event preparations and client service requests, ensuring impeccable delivery.
• Handle tasks such as food service, butler duties, wardrobe organization, floral arrangements, and guest care.
• Resolve service issues promptly and professionally, demonstrating flexibility and problem-solving skills.
• Continuously seek ways to innovate and enhance the client experience.

Schedule

• Peak Season (December, June, July, August): High travel demand, one day off per week, with shifts from 7 am–5 pm or 11 am–9 pm. Accommodation, food, and travel costs are provided.
• Off-Peak: Two weeks on standby, followed by two weeks off. Standby duties may require availability for at least half of the on-period, with shifts following peak-season schedules.

Candidate Profile

• Previous experience in private estates, superyachts, or related luxury service environments.
• Strong leadership, teamwork, and communication skills.
• Discretion, adaptability, and the ability to work under pressure.
• Fluent English, well-spoken, and impeccably presented.
• Right to live and work in the UK with excellent references.
• Ideal Background:
  • Previous experience working for Royal Families or in high-profile roles such as ex-stewardess, butler, or cabin crew.
  • Passion for delivering luxury service and the flexibility to travel extensively.
• Competitive salary with private medical cover and company pension.
• Travel, food, and accommodation provided during work assignments.
• Opportunity to work in luxurious residences with a family-oriented and professional team.

This is a unique opportunity to apply your skills in a dynamic and rewarding environment while traveling the world. If you are passionate about luxury service and ready to exceed expectations, we invite you to apply.