Lead Case Manager | East Suffolk and North Essex NHS Foundation Trust

Colchester Hospital University NHS Foundation Trust; Colchester; On-site; GBP 39,000 - 45,000; Full time

Job summary

A leading healthcare provider in Colchester is seeking a Lead Case Manager to enhance patient flow by supporting senior and case managers. This role involves supervising service delivery, standardising processes, and collaborating across departments. Candidates should have experience in case management, strong leadership skills, and a passion for patient care. This is a fixed-term position until 31st December 2025, with various employee benefits available.

Benefits

Generous pension scheme

27 days annual leave

NHS discounts

Flexible working

Qualifications

• Experience in case management or a similar role.
• Ability to lead and supervise a team.
• Strong analytical and problem-solving skills.

Responsibilities

• Delegate and supervise the work of case managers.
• Support data quality through audits and surveys.
• Collaborate to develop policies for patient management.

Skills

Team collaboration

Process standardisation

Service quality improvement

Job description

The Transfer of Care Hub within Colchester General Hospital is looking for a Lead Case Manager to join their developing team.

This is a key role supporting senior case managers and case managers in implementing and promoting the discharge to assess pathway across all divisions. The role involves working closely with discharge and ward teams to standardise processes and improve patient flow, aiming to enhance the patient journey and reduce length of stay.

This is a fixed-term/secondment position until 31st December 2025. Internal applicants employed by ESNEFT will be offered this position on a secondment basis only.

You will delegate and supervise the work of senior case managers and case managers to ensure high standards of service delivery, maintaining responsiveness and quality. You will also support surveys, audits, analysis, or research to aid service development and ensure data quality.

The Lead Case Manager will collaborate with clinical and non-clinical teams across the Trust to develop policies and procedures for seamless patient management across departments. You will participate in recruitment and selection processes for senior case managers and case managers, including shortlisting and interviews.

We are ESNEFT, providing hospital and community health services to nearly one million people across east Suffolk and north Essex. Our staff deliver care from hospitals in Colchester and Ipswich, as well as community hospitals, clinics, and in patients’ homes.

As one of the largest NHS organisations in England, employing over 12,000 staff, we support our employees through training, development, flexible working, a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave (pro-rata), and NHS discounts. Our Staff Health and Wellbeing programme offers various services.

Our philosophy is that Time Matters to everyone. We focus on improving processes and removing delays for staff and patients. We are investing in digital transformation with a partnership with Epic, a leading electronic patient record (EPR) system, to enhance hospital life for staff and patients.

If you are passionate about patient care and eager to develop your skills and knowledge, we want to hear from you. Find out about living and working here: www.youtube.com/watch?v=GkPu7HphU8A. For full details of the role's responsibilities and duties, please see the attached job description.

This advert closes on Tuesday, 5 August 2025.