Lead Case Co-Ordinator

Gloucestershire County Council; Bradley Stoke; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Flexible and agile working

25.5 days annual leave rising to 30.5

Option to purchase 10 days additional/

Family friendly employer benefits

Career development and qualification机会

Regular supervision

Employee Assistance Programme (EAP) 24

In-house Occupational Health

Cycle to Work scheme

Salary Sacrifice Green Car Scheme

Employee networks (Prism, Young Emp.)

Job summary

Gloucestershire County Council is seeking two permanent, full-time Lead Case Coordinators to drive high-quality statutory SEN casework. You will supervise Case Coordinators, oversee complex cases and ensure timeliness and legal compliance, while working with families and professionals across education, health and social care.

You will support panel decisions, prepare for appeals where required and contribute to service improvement, ensuring children and young people remain at the heart of every

Qualifications

• Experience in statutory SEN services or related education/social care settings.
• Ability to lead, supervise and mentor others with clear decision-making.
• Strong understanding of legislation relating to children with SEND and translating requirements into practice.

Responsibilities

• Provide leadership and supervision of Case Coordinators, with case oversight and QA.
• Ensure statutory plans are timely, high quality and legally compliant.
• Support panel decision-making and prepare for appeals with legal colleagues when needed.
• Promote reflective practice and service improvement.

Job description

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This is a Gloucestershire County Council job.

• Job Title: Lead Case Co-Ordinator
• Job Location: Shire Hall
• Contract Type: Permanent
• Closing Date: 24/11/2026
• Job Requisition Number: 15180
• This post is not open to job share

Are you an experienced professional who is passionate about improving outcomes for children and young people with special educational needs and disabilities? Could you combine confident leadership with sound professional judgement, supporting colleagues to deliver high-quality statutory casework while keeping children, young people and families at the heart of decision-making?

If so, we would love to hear from you.

About the Team & Role

In Gloucestershire, we want children and young people with special educational needs and disabilities to receive the right support, at the right time and in the right place. We are continuing to strengthen our Education, Health and Care Plan Service and are looking for two permanent, full-time Lead Case Coordinators to join our supportive and committed team.

This is a varied and influential role where you will lead and support Case Coordinators, providing supervision, case oversight and quality assurance while taking responsibility for a defined area of work. You will help ensure statutory plans and decisions are timely, high quality, legally compliant and focused on improving outcomes for children and young people.

You will work closely with families, educational settings and professionals across education, health and social care. You will provide leadership on complex and escalated casework, quality assure statutory plans, contribute to panel decision-making and support colleagues to apply legislation confidently and consistently. The role can also involve preparing for appeals and working alongside legal representatives where required.

Just as importantly, you will help us develop a confident, consistent and reflective workforce, identifying opportunities to strengthen practice and contributing to wider service improvement.

About You

You may already have experience within statutory special educational needs services, education, social care or another setting where you have developed strong knowledge of statutory processes and experience of managing complex work.

You will be someone who can lead with clarity while remaining approachable and supportive. You will be comfortable making decisions, analysing evidence and explaining the rationale for those decisions, including when situations are complex or challenging. Experience of supervising, mentoring or developing others would enable you to make an immediate impact.

You will need a strong understanding of legislation relating to children and young people with special educational needs and disabilities, together with the ability to translate statutory requirements into high-quality everyday practice. Our existing role profile places particular emphasis on oversight of Case Coordinators, quality assurance, statutory timescales, partnership working with families and professionals, and securing positive outcomes for children and young people.

Above all, we are looking for someone who shares our ambition for children and young people and who understands that strong leadership is about combining accountability and professional curiosity with supportive, relational practice.

About Us

This is an exciting time to join the Education, Health and Care Plan Service. We are focused on strengthening the quality, timeliness and impact of our work and creating a service where colleagues have the support and leadership they need to do their best work.

At Gloucestershire County Council, you will be part of a supportive working environment with opportunities for development, regular supervision and flexible and agile working. Council benefits include annual leave, access to the Local Government Pension Scheme, an Employee Assistance Programme, the Cycle to Work scheme and access to employee networks.

This is an opportunity to take on a meaningful leadership role where your judgement, experience and ability to develop others can make a tangible difference to children, young people and families across Gloucestershire.

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

Additional Information

To access the Job Profile for this role, please follow the link below:-

Due to the number of applications we received, we are unable to provide feedback at shortlisting stage and reserve the right to close the advert early.

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

The council is not currently able to offer sponsorship in this role. Candidates will need to have a right to work that enables them to commit to at least 6 months' employment. Right to work is not transferable from a sponsored role held with another employer.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment. This position is subject to a DBS check.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.