LEAD CARE-COORDINATOR

NHS; Bournemouth; On-site; Full time

Job description

The PCN has a vacancy for an enthusiastic, highly motivated Lead Care Coordinator, covering our Primary Care Network.

The role will involve working closely with the PCN Operations Manager, GP Lead, ANPs, HCAs, MSK staff, and other clinicians who will be providing clinics during the week and on a Saturday.

Main duties of the job

The job role will require excellent IT skills with all MS Office, strong meeting notes dictation, analytical and strong organization skills, as well as the ability to multi-task and communicate with colleagues at all levels in a friendly and professional manner while demonstrating empathy and compassion to our patients.

Place of work will be between the PCN Treatment Centre based at Shelley Manor Medical Centre, Bournemouth BH5 1LX and ECT Office, Southbourne Surgery.

The role will require an Enhanced DBS Clearance. Should you have this certificate as part of the DBS subscription service, we would be happy to accept this providing the original is shown. Otherwise, you will be expected to complete a new application.

About us

Bournemouth East Collaborative Primary Care Network (PCN) comprises four like-minded practices working together in East Bournemouth, Dorset, with a strong reputation for quality improvement and investing in its employees. The PCN serves a population of approximately 55,000 patients with a diverse demographic.

Practices part of the PCN are:

1. Shelley Manor Medical Centre and Holdenhurst Road
2. Littledown Surgery

The PCN is committed to developing, supporting, and sustaining a diverse workforce, representative of the community it serves. By working together with our different Network teams, we use our combined skills to provide a service that is joined-up, holistic, proactive, and personal for the patient.

We are lucky that all our practices are located close to the sea and open green spaces.

Our Network teams include:

• Enhanced Care Visiting team for frail housebound patients and those in care homes.
• BEC Urgent Care Treatment Centre working out of the Private Suite at Shelley Manor Medical Centre.
• First Contact Physiotherapy Practitioner service.
• Digital Care Coordinator, Digital Champions.
• Health & Wellbeing Coaches within Help & Care team.

Job responsibilities

1. Support PCN Operations Manager with day-to-day operations.
2. Line Management of PCN Care Coordinators across all PCN Teams including regular 1-1s and yearly appraisals - accompanied by Ops Manager.
3. Standard return to work conversations for all PCN staff.
4. Assigning and management of Treatment Centre Clinicians, First Contact Physios, Mental Health Team & Social Prescribers clinical ledgers on S1.
5. Uploading staff sickness on BrightHR, informing Operations Manager weekly of any issues.
6. Cover Treatment Centre reception desk when required.
7. Support additional future service delivery projects as the PCN develops.
8. Support and assist in the organization of all PCN events.
9. Teamnet training monitoring for all PCN staff.
10. Sourcing and issuing of staff uniform - scrubs.
11. Completion and distribution of Enhanced Care Team visiting rota.
12. ICE issues - if absence of Digital team.
13. PCN Website - PCN social media Working alongside Network Administer.
14. Be responsible for updating the PCN Service booklet.
15. Develop relationships with social prescribing link workers, health and wellbeing coaches, social services, the enhanced care team, Primary Care Network colleagues, and professionals in the wider health economy as required.
16. Support the PCN Digital Lead in the deployment and ongoing maintenance of new technologies, remote monitoring tasks-safety nets, and education of patients, i.e. use of Healthcare Apps.
17. Run regular proactive reports and utilize both S1 and DiiS to identify patients who may be at risk or benefit from new or improved services Population Health Intelligence, public health reports.
18. Be involved in supporting new processes to bring efficiencies to the Treatment Centre and clinical teams.
19. Assist with Lantum alongside Operations Manager for booking of Locum GPs.
20. Provide support to carers to identify and then signpost to support for those in need. Link with the carers leads in the practices.
21. Development of a PCN Patient Participation group.
22. Be involved in supporting and promoting cancer screening, e.g. smears, bowel screening for patients not engaged.
23. To attend and contribute to staff meetings and development meetings constructively.
24. To identify problems with the operational systems in use within reception and make recommendations for improvement.
25. Ensure building security has thorough knowledge of entrances, doors, windows, alarm, and security procedures.
26. Open and close the premises as required following the security procedures.

Health & Safety

Assist with health & safety as required.

Completing documents on BrightSafe as per instruct from Operations Manager.

Equality & Diversity

Demonstrates knowledge and understanding of equality of opportunity and diversity, taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.

The PCN is a friendly, flexible, forward-thinking, and supportive Network.

Equal opportunity

Bournemouth East Collaborative PCN is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, marriage or civil partnership status, gender, gender expression or gender identity, disability, race or ethnicity, religion or belief, sexual orientation, or veteran status.

Immigration Act 2016

All applicants will be asked to provide the required documented evidence of eligibility to live and work in the UK. In completing this application, you are giving Bournemouth East Collaborative PCN permission to contact the Home Office-UKBA to establish your immigration status and eligibility to work at Bournemouth East Collaborative PCN.

Bournemouth East Collaborative PCN is not a Tier Sponsor.

Bournemouth East Collaborative PCN reserves the right to close this vacancy early should we receive sufficient applications.

Employer's website

https://bournemoutheastcollaborative.co.uk

Person Specification

Qualifications

• Previous administrative experience working in an NHS setting.
• Good Knowledge of SystmOne Primary Care clinical and administrative system. Ability to support and offer training to BEC staff.
• Proficient IT, analytical and project planning skills.
• Interest and experience in Digital technologies- public health, health inequalities.
• Experience and good knowledge of Microsoft Office, Excel.
• Good coordination, organizational, and time management skills.
• Ability to multitask, be a self-starter and take busy days in your stride.
• Demonstrate empathy and compassion for our patients.
• Strong communication in English, both written and spoken.
• High degree of accuracy with regard to patient correspondence-notes.
• Ability to complete tasks to deadlines and to a specified standard.
• Ability to be flexible in approach to work.
• Ability to work without close supervision.
• The ability to work to a professional standard.
• Previous experience in Primary Care.
• Ability to undertake searches, construct reports and use other documentation for recording as necessary.
• Evidence of Leadership and training skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£14 an hour. Occasional OOH may be required which comes with 30% uplift.