Lead Business Solutions Analyst

World Courier; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

World Courier, part of Cencora, is seeking a Lead Business Analyst to shape technology initiatives for global specialty logistics. You will work with business stakeholders, architects, and delivery partners to translate complex problems into actionable solutions that improve visibility and decision‑making across the supply chain.

In this role you will own end‑to‑end requirements, facilitate workshops, and ensure traceability from discovery through implementation, while balancing user needs and

Qualifications

• Lead Business Analyst in complex cross‑functional environments.
• Experience analysing processes and systems in supply chain, logistics, or transportation.
• Strong requirements elicitation, process mapping, and stakeholder facilitation.
• Experience working with Architects and delivery teams.

Responsibilities

• Lead discovery and shape business needs related to supply chain visibility.
• Engage with operational, customer service, commercial, and product stakeholders to understand challenges across the logistics lifecycle.
• Own current‑state assessment of processes, data flows, and information gaps related to shipment tracking and real‑time insights.
• Drive alignment on problem statements, scope boundaries, and success metrics rooted in operational needs.
• Own requirements and partner on end‑to‑end solution design with architects and developers.
• Define and manage clear, prioritized, outcome‑focused requirements and traceability to tests.

Skills

Lead discovery

Stakeholder engagement

Requirements elicitation

Process mapping

Data flows

Agile & Waterfall

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Our team members are at the heart of everything we do. At World Courier (a Cencora company), we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

World Courier operates in a complex, fast‑moving, and highly regulated environment. Decisions often need to be made quickly, based on accurate, real‑time information across the supply chain.

The Lead Business Analyst plays a critical role in shaping and defining technology initiatives that support global specialty logistics operations, with a particular focus on supply chain visibility, real‑time information, and operational insight. You will work closely with business stakeholders, product teams, architects, and delivery partners to ensure problems are clearly understood and solutions are well‑defined, valuable, and achievable.

Why this role matters

The Business Analyst helps bridge the gap between business needs and technology delivery, ensuring that investments in systems and platforms genuinely improve visibility, decision‑making, and customer experience.

This role matters because clear problem definition, strong analysis, and shared understanding are essential to delivering solutions that work — not just technically, but operationally. The Business Analyst helps ensure we focus on the right problems, ask the right questions, and deliver outcomes that make a real difference.

What You’ll Do

• Lead discovery and shape business needs related to supply chain visibility
• Lead engagement with operational, customer service, commercial, and product stakeholders to understand challenges and opportunities across the logistics lifecycle.
• Own current‑state assessment of processes, data flows, and information gaps related to shipment tracking, milestone visibility, exceptions, and real‑time insights.
• Drive alignment on clear problem statements, scope boundaries, success metrics, and desired outcomes grounded in real operational needs.
• Own requirements and partner on end‑to‑end solution design
• Elicit, define, document, and manage business and functional requirements, ensuring they are clear, prioritized, and outcome‑focused.
• Collaborate closely with Solution Architects and technical leads to ensure requirements are translated into coherent, end‑to‑end solution designs, including integration points and data flows.
• Lead definition of future‑state processes, data needs, reporting/visibility requirements, integration points and operating impacts.
• Manage requirement changes, tradeoffs, and constraints; drive timely decisions that balance user needs, operational realities, and technical feasibility.
• Lead delivery alignment, validation, and shared understanding
• Serve as the primary BA point of accountability for the workstream/program from discovery through implementation, ensuring continuity of context and clarity.
• Facilitate workshops and decision forums to align scope, assumptions, dependencies, release plans, and change impacts across cross‑functional teams.
• Lead validation and business acceptance: define acceptance approach, ensure traceability from requirements to test cases, support UAT planning/execution, and drive defect triage and resolution.
• Contribute to shared standards and ways of working within the Architecture and Analysis group.

You’ll Thrive In Our Team If You

• Care about outcomes over copious documentation
• Are curious, analytical, and comfortable working with ambiguity
• Communicate clearly and build trust with a wide range of stakeholders
• Enjoy collaborating with architects, technologists, and business partners
• Believe analysis should be pragmatic, human‑centred, and value‑led

Experience That Will Help You Succeed

• Significant experience operating as a Lead Business Analyst in complex cross‑functional environments
• Experience analysing processes and systems related to:
  • Supply chain, logistics, or transportation operations
  • Visibility, tracking, or operational reporting solutions
• Strong skills in requirements elicitation, process mapping, and stakeholder facilitation
• Experience working alongside Solution Architects and delivery teams
• Strong understanding of applications, integrations, data flows, and platform concepts
• Experience operating in regulated or operationally critical environments
• Comfortable working in both Agile and waterfall delivery models

What success looks like in this role

• Business problems are clearly understood and well‑articulated before solutions are built
• Requirements are clear, prioritised, and aligned to real operational outcomes
• Solutions delivered improve supply chain visibility and decision‑making
• Stakeholders feel heard, understood, and confident in the direction of change
• Strong, trusting relationships exist between business, architecture, and delivery teams

You’ll Have The Opportunity To

• Play a meaningful role in a re‑imagined, modern IT function
• Work on initiatives that directly support global, white‑glove pharmaceutical logistics
• Partner with skilled architects, technologists, and business leaders
• Develop your career within a respected global organisation
• Be part of a purpose‑driven business that makes a real difference to people’s lives

How you’ll be working

• This role operates within a global, matrixed IT organisation
• You’ll work closely with architecture, product, delivery, data, and business teams
• Collaboration across regions and time zones is part of day‑to‑day working
• Flexible and hybrid working arrangements apply, in line with World Courier policies

What Cencora offers

• Benefit offerings outside the US may vary by country and will be aligned to local market practice.
• The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier Management Ltd.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned