Lead Business Analyst - Zeus

Channel 4; London; Hybrid; GBP 67,000 - 90,000; Full time

Job summary

Channel 4 is seeking a Lead Business Analyst for a 15-month fixed term contract in London. The ideal candidate will support the Zeus programme, collaborating with various teams and playing a critical role in business requirements analysis, project management, and stakeholder engagement. This position requires proven experience in the broadcasting or media sector, particularly with a focus on technology projects.

Benefits

Private medical insurance

Free Virtual GP access for employees

Discounted Gym memberships

Pension

Life Assurance

Income Protection

Holiday Purchase

Qualifications

• 5+ years as Business Analyst with senior capacity in technology environment.
• Experience in full software development lifecycle.
• Analytical thinker with strong problem-solving skills.

Responsibilities

• Gather and document business requirements from stakeholders.
• Advise stakeholders on analysis results for decision-making.
• Lead user acceptance testing and ensure alignment with business needs.

Skills

Stakeholder Management

Analytical Skills

Communication

Problem Solving

Organizational Skills

Education

Business Analysis, Agile and/or Project Management certifications

Tools

Jira

Job description

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Job Description

Job Description

Job Title: Lead Business Analyst – Zeus Programme (15 month FTC)

Reports to: Programme Manager

Department: Technology

Location: London

Job Grade: M

Department Description

The Technology department is responsible for establishing, monitoring, and maintaining information technology systems and services to enable business users to carry out their roles efficiently, productively, and securely. The department must stay at the forefront of technology change to meet multiple business requirements, provide secure IT infrastructure, and proactively support strategic growth opportunities.

Job Purpose

The Business Analyst will support the Zeus programme. This role involves working within project delivery teams, completing varied Business Analyst activities to support programme delivery. The role holder will have an appreciation and understanding of OTT media applications and services and will work with all relevant stakeholders, including Product, Architecture, UX/Design, Technical Leads, and other BAs.

KEY RESPONSIBILTIES

Requirements Gathering And Documentation

• Work with internal and external stakeholders and subject matter experts to capture and document business requirements at both high and detailed levels.
• Use appropriate techniques to lead the elicitation of requirements from stakeholders, both technical and non-technical.
• Ensure a consistent approach to requirements development and management using best practices.
• Proactively ensure project requirements are signed off by key senior Business and Technology stakeholders.
• Solicit and document High Level and Detailed Requirements using different techniques as required by the project.
• Document information models and system integrations.
• Document Current State/Target State process maps that span multiple business areas.
  
  

Analysis and Decision-Making

• Advise key internal stakeholders on the results of analysis, including presenting options to enable appropriate decision-making.
• Play a leading role in gap analysis against package-based systems.
• Play a leading role in the production of business case and business benefits documents.
  
  

Communication and Collaboration

• Act as a key liaison between business units, technology teams, and external partners.
• Facilitate workshops with internal and external stakeholders and Technology teams.
• Work with external software vendors throughout the development lifecycle on requirements/functional specs/HL Designs/requirements tracking for UAT and Test.
• Support architects in the production of HL Designs and solutions.
• Provide leadership, training, coaching, and guidance to junior staff.
  
  

Development and Testing

• Produce and manage user stories, screen flows, sitemaps, wireframes, user scenarios, and functional specifications used by developers, designers, and the test team.
• Work with internal teams to detail screen and data flows as well as data structures.
• Lead the requirements verification process, ensuring that requirement statements are complete, consistent, concise, traceable, verifiable, and conform to defined standards.
• Lead user acceptance testing and coordination.
• Own reviews and showcases of developed products derived from the requirements.
• Ensure alignment between business needs and technical solutions throughout the project life cycle.
  
  

Project Management

• Provide a breakdown of tasks and associated estimates to produce deliverables and proactively raise risks and issues to the Project Manager where identified.
• Provide regular progress updates against tasks to the Project Manager.
  
  

Essential Experience & Skills

• A minimum of 5 years proven experience as a Business Analyst with at least 2 years in a senior or lead capacity, ideally within a technology environment in broadcasting, media, or a similar industry.
• Experience of the full software development delivery lifecycle for technology projects from requirements and design through technical delivery to implementation.
• Experience in analysing usability and workflow efficiencies and making recommendations for improvements.
• Experience in developing business cases, process modelling (e.g., BPMN), and impact assessments.
• Highly organised and analytical with excellent attention to detail.
• Strong communication skills, with the ability to present ideas verbally and in writing.
• Proven stakeholder management skills, with the acumen to be aware and act on any issues that need to be reported.
• Good facilitation skills and strong presentation skills.
• Ability to judge when things need to be escalated.
• A self-starter with the ability to self-manage workload.
• Proven experience in managing across several concurrent workstreams and activities.
• Ability to prioritise and plan own workload, managing deadlines and other constraints.
• Proven team player who enjoys working with and supporting colleagues.
• Can handle autonomy and be fully trusted to work to shared goals.
• An analytical thinker with strong problem-solving skills and focused on getting things done.
• Able to break down complex activities into manageable activities and tasks.
• Creative with the ability to find innovative solutions to complex problems.
• Experience of Agile software development approach and the Jira product is desirable.
• Understanding of the full project life cycle from requirements capture through to implementation and delivery.
• Business Analysis, Agile and/or Project Management certifications beneficial.
  
  

Desirable Experience & Skills

• Familiarity with Broadcast Media Technologies and Operational processes, with particular focus on Media supply chain and Scheduling systems.
• Knowledge of VOD/Broadcast domain.
• Experience in creating sitemaps, wireframes, and creating functional specifications suitable for teams to work from.
• Knowledge of information design, information science, and Human-Computer Interaction (HCI).
• An understanding of user-centred design processes.
• Proven experience of RFP’s, RFI submissions, and related lifecycle activities.
  
  

Basic salary per annum starting from £67,813.00

Application questions to complete

Please remember to complete the additional application questions by uploading a Word or PDF attachment. These questions really help us get to know you better and we won’t be able to consider your application without them.

• Please outline how you meet the ‘Essential Experience & Skills’ outlined in the Job Description (Max 500 words)
  
  

Benefits There are a million reasons why it’s great to work at Channel 4, here are just a few of the perks for you;

• Private medical insurance
• Free Virtual GP access for employees
• Free Female Health hormone test each year
• Free Tastecard membership
• Financial guidance 1-2-1’s available each quarter
• Discounted Gym memberships
• Pension
• Life Assurance
• Income Protection
• Holiday Purchase
  
  

Hybrid working From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week.

Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.

Applications Close Date 05 Jun 2025

Equal Opportunities Channel 4’s purpose is to create change through entertainment; by representing unheard voices, challenging with purpose and delivering content which reflects the diversity of different communities across the UK.

We are only able to deliver on this remit by having a workforce rich in diversity of thought, background and lived experience. As an employer we encourage applications from candidates from all backgrounds and do not discriminate based on disability, age, gender reassignment, gender expression, criminal history, length of time spent unemployed, marriage or civil partnership status, national origin, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation.

Disability Confident Scheme

Channel 4 is a member of the Business Disability Forum (BDF) and has also maintained the highest level of the Department of Work and Pension's Disability Confident scheme - Level 3: Leader. Under the Disability Confident Scheme, we aim to offer an interview to all candidates who have a neurodiverse condition, impairment or long-term condition and who meet the essential criteria for an advertised job. If you wish your application to be considered under the Disability Confident Scheme, please select yes when completing the application questions. For more information, please visit the Disability Confident Campaign website.

For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.

Care Leaver Friendly Employer

Channel 4 is a Care Leaver Friendly Employer. By signing the Care Leaver Friendly Employer Charter and adopting its principles, we are supporting an immensely talented yet often under-served and under-represented community of young people/ adults. We commit to offering an interview (and constructive feedback) to applicants who identify as care experienced and meet the essential criteria for the role as outlined on the job description. Applicants should indicate if they wish to apply under our Care Leaver Scheme by selecting the option on the application form.

For our roles and schemes that receive a high volume of applications it may not be possible to provide an interview to all applicants who meet the essential criteria and in this situation we can only select applications that best meet the skills needed for the role.

Workplace Adjustments

We are committed to providing disabled applicants a level playing field when applying for a job and support whilst employed to perform to the best of their ability and develop their careers. If you have a neurodiverse condition, impairment or long-term condition and require any adjustments, additional support or alternative arrangements during the recruitment and wish to discuss this confidentially, please let us know via the following e-mail [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Broadcast Media Production and Distribution, Online Audio and Video Media, and Entertainment Providers

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