Lead Business Analyst & Change Champion

JT; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A telecommunications firm in the UK is seeking a Lead Business Analyst & Change Champion to connect strategic, operational, and technical elements across the organization. This role involves leading the business analysis function, embedding change management practices, and collaborating with various stakeholders to drive measurable improvements. Candidates should possess strong change management skills and experience in Agile and Waterfall methodologies. The position offers hybrid working and a range of benefits including health insurance and professional development.

Benefits

26 days holiday

Health & Dental Insurance

Pension Scheme

Bonus Scheme

Fully discounted staff services or cash allowance

Professional Development

Recharge Days

Qualifications

• Experience in a Lead or Principal Business Analyst role.
• Demonstrable improvement projects experience.
• Ability to lead a team of analysts.

Responsibilities

• Act as the principal business analyst and change champion.
• Embed change management practices across projects.
• Identify improvement opportunities through data-driven analysis.

Skills

BCS International Diploma in Business Analysis

Lean Six Sigma Black Belt

Strong Change Management capabilities

Agile and Waterfall methodologies

Strong meeting facilitation skills

Excellent stakeholder management skills

Education

BCS International Diploma in Business Analysis or equivalent

Job description

Lead Business Analyst & Change Champion

We're looking for a dynamic Lead Business Analyst & Change Champion to help us connect the strategic, operational and technical dots across JT. In this role, you'll evolve our BA capability, champion change adoption, and foster cross-functional collaboration that drives measurable business improvement.

You'll lead both the business analysis function and our approach to embedding change. Working closely with business and technology stakeholders, you'll guide decision-making with data, align initiatives to strategy, and ensure change delivers real impact. You'll help shape our BA practice, influence cross-functional thinking, and build strong foundations for improvement using tools and technologies including AI and predictive analytics.

You'll have a voice in industry forums, be empowered to drive forward-thinking approaches, and work at pace in an environment that values insight, flexibility, and results. If you're a confident communicator, a strategic thinker and ready to lead from the front, we'd love to hear from you.

JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at [e-mail].

Key Responsibilities

• Act as the principal business analyst and change champion, embedding change management practices and supporting successful change adoption across projects and initiatives.
• Demonstrate an in-depth understanding of the business strategy, processes, roadmaps (Technology & Product primarily) and the context within which they apply.
• Apply data-driven analysis to inform decision-making, shape business cases, and validate benefits realisation.
• Identify improvement opportunities by connecting insights across business domains, systems, and customer journeys
• Stay abreast of emerging data trends and tools (e.g. AI, predictive analytics, data visualisation) and apply them to enhance business analysis outcomes.
• Works flexibility within the asks of the business to ensure outputs are balanced alongside commerciality / speed to market.
• The Lead BA will act as lead internal consultant / principal BA, working closely with the Strategy & Architecture function to shape and manage inbound flow.
• Collaborate with Business Owners, Demand Management and Change Team ensure seamless transition from demand to analysis to delivery, and to align on change impacts and readiness.
• Facilitates benefits realisation tracking for change initiatives, ensuring that intended business outcomes are defined, measured, and reported to appropriate governance forum.
• Key interface to industry bodies/forums (TM Forum, BCS).
• Management and Development of the JT BA Service framework, including the integration of change management tools and practices.
• Advise and influence throughout the business change lifecycle, ensuring that change initiatives are aligned with the strategy and enterprise architecture.
• Writing and presenting fluently and persuasively on all aspects of business analysis work and change management, while communicating effectively with staff at all levels and with external audiences in both public and organisational forums to ensure successful outcomes.
• Manage BA and Change Management activities as part of a project or a discreet improvement initiative.
• Active engagement in the JT Change Roadmap Cycle Planning & overall Budget process.

Skills, Knowledge and Expertise

• BCS International Diploma in Business Analysis or equivalent (SFIA Level 5)
• Lean Six Sigma Black Belt qualification and demonstrable improvement advantageous
• Formal experience leading a team of analysts or in a Lead / Principle Business Analyst role
• Strong Change Management capabilities, able to demonstrate the need, knowledge, theories and techniques. Qualification advantageous (e.g., Prosci, APMG).
• Demonstrable passion for the BA role and have led on several change projects, utilising Agile and Waterfall methodologies
• Strong knowledge of recognised industry standard modelling techniques including data modelling and BPMN.
• An agile mindset, with a flexible and adaptable approach to delivering against business priorities.
• Strong meeting facilitation skills
• Excellent stakeholder management skills, in particular the ability to gain credibility at the most senior levels.
• Good understanding of project management methodologies and practices, with experience of working alongside project managers and within project teams

Benefits

• 26 days holiday
• Health & Dental Insurance
• Pension Scheme
• Bonus Scheme
• Fully discounted staff services or cash allowance in lieu
• Professional Development
• Recharge Days

JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines.

Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can.