Lead Business Analyst

BASE Media Cloud Limited; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

BASE Media Cloud Limited, a leading managed service provider, seeks a Lead Business Analyst to join their Professional Services team. The role involves working with top-tier enterprise clients on digital transformations while leading a team of Business Analysts. Ideal candidates will have at least 10 years' experience and demonstrate strong analytical and communication skills to drive business improvement.

Benefits

Employer Pension Scheme

360 Wellness platform

25 days holiday + Public Holidays

Training for ongoing professional development

Free FORA Gym Membership

Qualifications

• Experience in a lead Business Analyst role, preferably in media tech or cloud.
• Proven track record in managing global scale programs.
• Excellent verbal, written, and visual communication skills.

Responsibilities

• Conduct research and analysis on business processes.
• Manage requirements throughout the project lifecycle.
• Oversee User Acceptance Testing (UAT) and documentation.

Skills

Analytical Thinking

Client-Facing Communication

Agile Business Analysis

Stakeholder Management

Education

10+ years as a Business Analyst

Tools

Jira

Confluence

Lucidchart

Job description

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Contract: Full Time

Location: London (Hybrid)

Hours: 37.5 hours

Position Overview:

Multi-award-winning managed service provider base is seeking an experienced, analytically minded, lateral thinker, with outstanding client-facing communication skills, to join our rapidly growing Programs (Professional Services) team as Lead Business Analyst.

As a key member of the Programs team at base, reporting to the Director of Programs, you will be responsible for working with our top-tier Enterprise customers, whilst building out and sub-team managing Business Analysts across multiple initiatives.

In your customer-facing role on major programs, you will be responsible for gathering and analyzing requirements on digital transformation and cloud systems integration projects, with a focus on global-scale strategic initiatives, cutting-edge use of public cloud, software-as-a-service integrations, and AI-infused workflows.

In your internal role as a sub-team manager, you will be a player-coach leader, setting the highest standards in delivery and holding your team accountable to meet your exacting quality expectations.

This is a senior, client-facing position, working directly with stakeholders and across our enterprise customer accounts, as well as with in-house consultancy, engineering, software development, and commercial teams.

Key Responsibilities

Customer Programs

• Undertake research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data, and technology
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing transformational solutions
• Manage requirements throughout the delivery lifecycle, ensuring that requirements can be traced in the design, build, test, tender, and evaluation phases
• Ensure that the solutions we build align with customers’ goals
• Create wireframes and user stories
• Produce workflow designs for ‘as-is’ and ‘to-be’ processes
• Oversee User Acceptance Testing (UAT)
• Document critical information from meetings with various stakeholders and writing reports
• Create functional design documentation and work closely with Solution Architects and Engineering to communicate the requirements for the creation of system integration designs, prior to software development commencement
• Working directly with third-party contractors and outsourced developers to ensure consistent communication and quality of delivery across integration projects
• Working with assigned enterprise accounts to consult and advise on streamlining their base solutions, in collaboration with the sales and account management team

Team Leadership

• Build and lead a small team of Business Analysts, comprising a mix of full-time staff and preferred contractors
• Provide mentorship, training, and coaching to ensure high performance across your team
• Set up and maintain standardized documentation, processes, and procedures to ensure consistency across all Business Analysis initiatives, across all Programs
• Work in collaboration with the Senior Program Manager to ensure seamless communication between all teams and projects

Essential Skills

• At least 10 years as a Business Analyst, with experience in a lead BA role, preferably working within the media tech, cloud & SaaS, or broadcast industries
• Demonstrable experience working on global scale programs / projects, for large Enterprise organizations
• Agile Business Analysis
• Understanding of Scrum
• You have the ability to;
  • clearly visually communicate processes, organisational structures, systems, data, and roles and responsibilities, and how they interact with one another. (BPMN + UML and other visual diagramming)
  • translate business drivers, goals, and constraints into business objectives
  • work in a fast-paced environment and use an iterative method and flexible approach to enable rapid delivery
  • manage and communicate with demanding stakeholders and clients in a calm and professional manner
  • communicate and collaborate within and across teams and departments

Attributes and Career Goals:

• Excellent verbal, written, and visual diagramming communication skills.
• Confidence and ability to communicate with stakeholders and management at all levels (including C-Suite).
• Knowledge of media workflows and digital video content distribution
• A team player with a desire to share knowledge and train other team members
• A self-starter, resourceful with outstanding problem-solving skills
• Calm and capable under pressure
• Well-organized and capable of meeting project deadlines and delivering work to the highest possible standard
• Confidence speaking within the business to your peers, explaining complex concepts in easy-to-understand language
• A growth mindset, demonstrating a passion for continual learning and improvement

Tools and Products Knowledge:

• Jira & Confluence
• Lucidchart or similar

Experience in broadcast or digital media is preferred, with existing knowledge of the following:

• MAM (Media Asset Management) or DAM (Digital Asset Management)
• Post-Production Technology and Workflows
• Cloud Storage / Cloud Hosting
• Software-as-a-Service
• Software Integration
• AI technologies

Staff Benefits for full-time employees:

• Employer Pension Scheme (we match your pension contributions at 5% every month)
• 360 Wellness platform scheme (including savings benefits)
• 25 days holiday + Public Holidays
• Training for ongoing professional development
• Central London Office
• Free FORA Gym Membership
• Death In Service (DIS) Insurance

About Us:

Cloud Native Media Services | Reimagining workflows in the cloud

baseis on a mission to democratize cloud services for all businesses, helping them to store, process, and manage content at scale with integrated online media solutions.base’s one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure, and efficiently index media files in one content hub.

base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment.

The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:

• We are bold.
• We are honest.
• We are empathetic.
• We are collaborative.
• We are curious.

How to Apply:

We would love to hear why you want to work for base and what you will bring to the table. You can upload a cover letter below and tell us a bit more about you, your interests, and your experience.

If you are successfully short-listed for an interview, one of our team will be in touch to discuss the next steps.

Alternatively, please email your application directly to [e-mail][/vc_column_text][/vc_column][/vc_row]