Lead AV Install & Support Engineer

JR United Kingdom; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the AV sector is seeking a highly experienced Lead AV Install & Support Engineer in Slough. In this senior role, you will take technical ownership of AV installations and ongoing support, ensuring robust solutions while mentoring junior engineers. You will be responsible for project delivery, client interaction, and resolving complex technical issues, making an impact in a dynamic environment.

Qualifications

• At least 5 years’ experience in similar AV installation and support roles.
• Proven experience in leading on-site delivery.
• Valid driving licence and willingness to travel.

Responsibilities

• Lead installation of AV solutions across high-profile client environments.
• Provide expert-level 2nd & 3rd line support for AV systems.
• Liaise with clients and stakeholders to ensure expectations are met.

Skills

Problem-Solving

Client Interaction

Analytical Skills

Communication Skills

Team Collaboration

Education

CTS or vendor-specific certifications (e.g. Extron Certified, Crestron QSC)

Tools

Extron

Crestron

AMX

Kramer

Atlona

Job description

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Lead AV Install & Support Engineer, slough

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Client:

RiskPod

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

We are looking for a highly experienced Lead AV Install & Support Engineer to take technical ownership of the installation, configuration, and ongoing support of AV systems across a range of high-profile client environments. This is a senior-level, hands-on role focused on delivering robust AV solutions and resolving complex support issues efficiently and effectively.

As the technical lead, you will be responsible for overseeing AV installations from inception to completion, You will act as a technical escalation point for AV support and mentoring junior engineers, and ensuring that all systems are installed, configured, and supported to the highest standards. The role combines project delivery, technical leadership, and ongoing client support.

• Lead the installation of AV solutions.
• Interpret and work from technical drawings and schematics.
• Rack-build, cable-manage and commission systems to a professional standard.
• Configure and test AV systems, ensuring functionality aligns with specifications.

Advanced Support

• Provide expert-level 2nd & 3rd line support for AV systems, diagnosing and resolving complex technical issues.
• Take ownership of escalated incidents and service requests, ensuring a timely and complete resolution.
• Identify root causes and implement permanent fixes to avoid repeat issues.
• Maintain up-to-date technical documentation and service records.

Client Interaction & Stakeholder Engagement

• Liaise with clients, consultants, and stakeholders to ensure expectations are met or exceeded.
• Provide technical guidance and clear communication on customer site and remotely.

Skills & Experience Required

• At least 5 years’ experience in a similar role.
• Proven experience in AV installation and support, including leading on-site delivery.
• Excellent problem-solving skills and ability to work under pressure.
• Valid driving licence and willingness to travel across client sites.

Technologies:

• Control & Signal Management: Extron, Crestron, AMX, Kramer, Atlona
• AV over IP & Streaming: Crestron NVX, Extron NAV, Kramer KDS, SDVoE, NDI, RTSP, RTMP, H.264/H.265
• CTS or vendor-specific certifications (e.g. Extron Certified, Crestron QSC).

More About You

• Strong business stakeholder management
• Professional and positive, with good customer-facing practices
• Analytical and diligent, with attention to detail
• Resilient: The ability to cope successfully under pressure and with shifting priorities
• Articulate, transparent, with excellent communication skills in both written and spoken English
• Effective collaborator and communicator at all levels, who use their initiative and shares skills
• Proactive, self-motivated, self-sufficient, enthusiastic team player
• Achieve results and targets – “Can do attitude” with initiative and drive
• Ability to work out of hours on time sensitive projects.