Lead AV & Events Engineer

proAV Limited; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading audio visual integrator is seeking a Lead AV & Events Engineer to support high-profile events for a global asset management company in London. The role demands senior-level event management skills and advanced technical expertise in AV systems, offering a wages package dependent on experience. The ideal candidate will ensure exceptional service delivery in a fast-paced environment, collaborating closely with various stakeholders.

Qualifications

• Proven experience in senior-level event ownership and end-to-end event delivery in high-profile environments.
• Advanced troubleshooting skills and technical expertise in AV systems integration engineering.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for high-profile events.
• Collaborate with client's internal event teams.
• Deliver end-to-end live event support.
• Produce comprehensive post-event reports.

Skills

Senior-level event ownership

AV systems integration engineering

Communication skills

Technical troubleshooting

Job description

Overview

Lead AV & Events Engineer Role Overview

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior AV Event Technician to be a key part of our London team, representing proAV and working onsite at a leading Global Asset Management Company. One of many openings available at proAV who have over 500 team members globally, this position is based within our end user's organisation who are continuously investing in state-of-the-art technologies, services and training. This is an exciting opportunity for an exceptional, experienced Event and Production Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Responsibilities

• Serve as the primary point of contact for the successful delivery of best-in-class high profile events within a managed service environment embedded into the client in-house events team.
• Collaborate closely with the client's internal event and production services, whilst providing live event operation, engineering cohesion with the onsite proAV technical team.
• Act as the subject matter expert and key liaison for clients and event stakeholders during live events, presentations, and live broadcast productions.
• Deliver end-to-end live event support, ensuring the execution of pre-planned designs and implementations that consistently exceed client expectations.
• Possess advanced operational expertise in vision mixing, streaming technologies, digital audio consoles, recording systems, and unified communications platforms.
• Communicate effectively and confidently with senior stakeholders and cross-functional teams in high-pressure live event environments.
• Demonstrate a strong commitment to customer service, taking full ownership of all responsibilities and delivering consistently high standards of service.
• Produce comprehensive post-event reports, capturing statistics, performance metrics, and client feedback on a weekly and monthly basis in alignment with defined KPIs.
• Report key post-event data and insights to client stakeholders, identifying opportunities for continuous improvement and service enhancement.
• Maintain and develop strong client relationships through proactive communication and consistent service excellence.
• Responsible for technical support of all installed integrated systems.
• Serve as Level 2/3 technical support for the on-site team, responsible for triaging, diagnosing, and resolving complex AV faults, and implementing effective workarounds when necessary.
• Apply advanced AV troubleshooting across large scale AV systems including video signal processing, Audio DSP technologies, and TCP/IP devices.
• Ensure all incident tickets are accurately tracked in real-time, with timely updates provided to the client throughout the resolution process.
• Generate and distribute daily readiness reports for the on-site team, ensuring all AV equipment is tested, checked, and fully operational ahead of scheduled meetings and events.
• Develop and maintain comprehensive technical support documentation and standard operating procedures.
• Provide expert recommendations to enhance audience engagement and improve the overall event experience.

Personnel skills

• Proven experience in senior-level event ownership and end-to-end event delivery in high-profile environments.
• Advanced troubleshooting skills and technical expertise in AV systems integration engineering.
• Excellent verbal and written communication skills, with the ability to engage confidently with clients and senior stakeholders.
• Demonstrated ability to manage key stakeholder relationships and engage effectively with executive-level personnel.

Further Details

Salary: Dependent on experience

Reporting to: Technical Service Delivery Manager

Department: Facilities Management

Hours: 40 hours a week, 9 hour shifts between 7am-7pm with 1 hour lunch, Monday to Friday