Lead associate-Redress Policy

Financial Conduct Authority; London; Hybrid; GBP 64,000 - 76,000; Full time

Job summary

The Financial Conduct Authority is seeking a Policy Lead Associate to manage a team focused on ensuring consumers are supported through effective redress processes. This role demands leadership, stakeholder engagement, and a strategic approach to policy development, aimed at enhancing consumer protection within financial services.

Benefits

25 days holiday plus bank holidays

Hybrid working model

Private healthcare with Bupa

Non-contributory Pension

Life assurance of eight times your basic salary

Income protection

Qualifications

• Significant regulatory experience in financial services.
• Experience leading complex work and projects.
• Excellent written and verbal communication skills.

Responsibilities

• Support the Manager in overseeing team activities and performance.
• Line manage 2-3 Associates and contribute to team growth.
• Lead policy proposal development and external communication.

Skills

Regulatory experience

Leadership

Stakeholder management

Communication skills

Analytical skills

Job description

Policy Lead Associate - Redress

Division – CCPS

Salary – London £64,900 – £76,000 and National (Edinburgh and Leeds) £59,100 – £69,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 42,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA .

The team sits in the Redress & Reporting Policy Department within CCPS. Redress plays a critical role by owning and advising across the FCA on the policy requirements which ensure that firms put things right for financial services consumers when things go wrong, whether that’s making a complaint or claiming compensation in the event a firm goes under owing redress liabilities. As part of this role the team owns the FCA’s relationship with the FOS and FSCS. It is also responsible for Claims Management Company sector policy.

Our key pieces of work at the moment include: delivering on the commitment to modernise the redress framework following the call for input announced by the Chancellor last November, the preparations of a possible consumer redress scheme and related interventions to manage a possible large scale redress event arising from motor finance, and the delivery of a comprehensive revamped complaints reporting system to improve the quality of data we receive from firms.

What will you be doing?

As a Lead Associate, you will be a key member of the team, providing mentorship, partnering with the team manager to shape strategic direction, and fostering strong, meaningful relationships with key stakeholders. This role involves formal line and work management for 2-3 Associates.

Working alongside other team members, and key internal stakeholders, the successful candidate will play a key role in delivering against the Team’s core responsibilities:

• Team Oversight & Performance – Support the Manager in overseeing team activities, allocating tasks, tracking deliverables, and motivating colleagues to achieve high-quality performance.

• Leadership & Development – Line manage 2-3 Associates, coaching junior members and contributing to the team’s growth.

• Strategy & Stakeholder Management – Influence team and department strategy while leading relationships with key external and internal stakeholders.

• Knowledge Sharing & Issue Escalation – Actively share knowledge across the team and serve as an escalation point for complex issues.

• Policy Development & Communication – Lead policy proposal development, high-quality policy papers, and external communication for public consultation.

• Policy Advice & Industry Support – Oversee the provision of quality policy advice to supervisors, firms, consumers, and industry bodies.

What will you get from the role?

• Lead Work on demanding high-profile issues, in an insightfully stimulating environment, where creative thinking and problem solving are essential.

• Interact with a wide range of internal and external stakeholders including government, industry and consumer representatives.

• Help support firms and the compensation framework put things right for consumers when things go wrong.

• Contribute to the leadership and management of a high performing team – encouraging collaborative working and the delivery of strategic priorities.

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here).

Minimum

• Significant regulatory experience in financial services and/or other sectors

• Experience of leading complex workand projects

• Excellent written and verbal communication skills, including the ability to support the team to: Distil complex issues into succinct messages & present confidently to a variety of internal and external stakeholders

Essential

• Proven experience of dealing with complex policy issues relevant to consumer protection in regulated industries

• Evidence of analysing large amounts of complex information, identifying the key themes, drawing logical conclusions and developing and implementing strategies.

• Strong management capability (e.g., project management) to help plan, prioritise and allocate work within the team

• Ability to work autonomously, use sound judgement and escalate issues appropriately.

• Strong interpersonal and stakeholder management skills; able to build and maintain relationships with senior management, other regulators and staff at all levels

• A curious and inquisitive mindset, and an aspiration to deliver in the public interest.

• Inclusive approach – respects the diversity of cultural, social and academic backgrounds found in the organisation and able to adapt personal style to effectively engage individuals from a wide-range of backgrounds

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)

• Life assurance of eight times your basic salary

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable

and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Lead Associate, Regulatory

• Advert Closing Date: midnight 22nd June

• CV Review/shortlist: from 22-23rd June

• Case Study and Interview: w/c 30 June

Please note that a cover letter is not required as part of the application process and will not be considered if submitted. Please ensure that your CV clearly outlines your experience and ability to meet the criteria for the role as described above. Your CV must be a maximum of three A4 pages and should be submitted as a single document via the FCA Careers Portal.

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.

Got a question?

If you are interested in learning more about the role, please contact Raimonda Stankute at [e-mail]@fca.org.uk

Applications must be submitted through our online portal. Applications sent via email will not be accepted.