Lead Applications Engineer

Walker Morris LLP; Leeds; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A dynamic law firm in Leeds is seeking a Lead Applications Engineer to oversee critical application support and manage a team. The role involves leading troubleshooting efforts, capacity planning, and ensuring effective transitions of projects. Candidates should have minimum 2 years of experience in application support, excellent problem-solving skills, and an ITIL Foundation qualification. This includes a hybrid work model with excellent benefits.

Benefits

Annual bonus scheme (up to 10%)

25 days annual leave, increasing to 31 days

Workspace pension scheme (minimum 6% contribution)

Flexible working hours

Qualifications

• Minimum 2 years’ experience in a lead application support role.
• Strong knowledge of cloud and on-premise application support.
• Experience working with third-party suppliers.

Responsibilities

• Oversee daily service monitoring of critical applications.
• Lead resolution of application issues with internal teams.
• Ensure robust documentation and capacity planning.

Skills

Cloud application support

Windows-based environment expertise

Troubleshooting skills

Proactive problem-solving

Team management

Experience with Intune/SCCM

Knowledge of Microsoft 365 and Azure

Service management tools

Education

ITIL Foundation qualification

Job description

Overview

Are you an experienced Application Support professional ready to take the next step in your career? We’re looking for a Lead Applications Engineer to join our dynamic IT team, playing a key role in the delivery, maintenance, and continuous improvement of our business-critical applications.

As Lead Applications Engineer you will be responsible for the provision, installation, configuration, and ongoing support of both cloud-based and locally installed application software. You’ll lead by example, managing junior team members, collaborating with stakeholders, and ensuring a seamless transition of projects into business-as-usual operations.

This is a fantastic opportunity to join a forward-thinking firm where innovation, service excellence, and professional development are at the heart of what we do.

As the Lead Applications Engineer, you will:

• Oversee daily service monitoring and ensure the integrity and availability of critical applications.
• Lead the resolution of application issues, working closely with internal teams and third-party suppliers.
• Ensure robust documentation and adherence to policies and procedures.
• Manage capacity planning to support business growth and application performance.
• Support the transition of new projects and changes into the live environment.
• Mentor and develop junior team members, conducting regular 1-to-1s and performance reviews.
• Act as the lead contact for application-related project work, including research, testing, and implementation.

We are looking for:

• Minimum 2 years’ experience in a lead application support role, including team management.
• Strong knowledge of cloud and on-premise application support in a Windows-based environment.
• Experience with Intune/SCCM, Microsoft 365, Azure, and service management tools.
• Excellent troubleshooting skills and a proactive approach to problem-solving.
• ITIL Foundation qualification (minimum).
• Experience working with third-party suppliers and managing change effectively.
• Demonstratable experience with automation, monitoring, and application performance reporting.

Some of our benefits include:

• Salary reflective of your experience.
• Earn up to 10% of your salary with our annual bonus scheme.
• Minimum of 25 days annual leave plus Bank Holidays per year increasing to 31 days with length of service, with the opportunity to buy/sell up to 5 days holiday per year.
• Auto enrolled into the workplace pension scheme, and we'll contribute a minimum of 6% of your salary.
• 4x your annual salary in the event of a death in service.
• Hybrid and flexible working for most roles with 40-60% of your time spent in the office.

Find out more about working at Walker Morris here.

Company Values

Our shared values represent our culture and the things that are important to us. They define who we are as a Firm, as an employer and what we expect of our people. They provide direction and purpose by influencing the decisions that we make and the actions that we take. It’s really important that all candidates and employees demonstrate these values in their day-to-day activities:

• Embrace the fact everyone is different and unique.
• You can be serious without wearing a suit.
• Never lose sight of the bigger picture.
• Two heads are better than one.
• Take the bull by the horns.
• We win & lose together.

Walker Morris is committed to being an inclusive employer. We welcome applications regardless of sexual orientation, gender identity and expression, age, neuro diversity or disability status, family or parental status, race, religion or ethnicity. Click hereto find out more about our diversity and inclusion work.

If you need any reasonable adjustments throughout the recruitment process, please don’t hesitate to ask. We are a Disability Confident employer.

Type of Working

Hybrid