Lead Application Support Analyst

VIQU IT; United Kingdom; Hybrid; GBP 48,000; Full time

Job summary

A leading government organization in the United Kingdom is looking for a Lead Application Support Analyst. This role involves managing a technical support team, overseeing software deployments, and fostering a culture of continuous improvement. The ideal candidate has experience in leading software teams, proficiency in C#, and strong problem-solving skills. This hybrid role offers a salary of GBP48,000 per annum.

Benefits

Introduction fee for referrals

Qualifications

• Experience leading and managing software/application support teams.
• Proficiency in modern programming languages (e.g., C#).
• Experience with Agile principles and technical team leadership.

Responsibilities

• Lead and manage a technical support team.
• Coordinate software releases and manage release calendars.
• Implement CI/CD pipelines for automated software deployment.

Skills

Leadership

Problem-solving

Agile knowledge

C#

Technical mentoring

Job description

Lead Application Support Analyst

Location: Newport/Hybrid (One day a week on site)

Salary: GBP48,000 per annum

VIQU has partnered with a leading government organisation seeking a Lead Application Support Analyst/Manager. The role involves leading and managing the technical support team to ensure timely and effective resolution of software application issues.

Responsibilities:

• Lead and manage a technical support team, resolving high-level software application issues as needed.
• Coordinate software releases, manage release calendars, communicate plans, and conduct readiness reviews.
• Design, implement, and maintain CI/CD pipelines for automated software deployment, ensuring efficiency and minimal downtime.
• Develop and maintain configuration management processes, utilizing automated tools to reduce errors and monitor configurations for discrepancies.
• Oversee change control processes and ensure proper documentation.
• Foster a culture of continuous improvement and customer service excellence.

Requirements:

• Experience leading and managing software/application support teams.
• Proficiency in modern programming languages (e.g., C#), problem-solving, and debugging skills.
• Experience leading technical teams and ensuring adherence to Agile principles.
• Ability to provide technical and professional mentoring.
• Experience managing releases, deployments, configurations, and environments.

If you're interested in this exciting opportunity, please APPLY NOW for a no-obligation chat with your VIQU Consultant. You can also contact Jack McManus via the VIQU website.

Know someone suitable for this role? VIQU offers an introduction fee of up to GBP1,000 once your referral starts work with our client (terms apply).

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