Lead Application Support Analyst

JR United Kingdom; Newport; Hybrid; GBP 48,000; Full time

Job summary

A leading government organization is seeking a Lead Application Support Analyst/Manager in Newport. The role involves leading a technical support team and managing software application issues with a focus on continuous improvement. Candidates should have experience in Agile environments and proficiency in programming languages like C#. A hybrid work model is offered, requiring one day on-site weekly.

Benefits

Introduction fee for referrals

Hybrid working model

Qualifications

• Experience leading and managing software/application support teams.
• Proficiency in modern programming languages.
• Ability to provide technical and professional mentoring.

Responsibilities

• Lead and manage a technical support team, resolving high-level software application issues.
• Coordinate software releases and manage release calendars.
• Design, implement, and maintain CI/CD pipelines for automated deployment.

Skills

Problem Solving

Debugging

Agile Methodologies

Leadership

Tools

C#

Job description

Lead Application Support Analyst

Client:

VIQU IT Recruitment

Location:

Newport, Wales, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

10.07.2025

Expiry Date:

24.08.2025

Job Description:

VIQU is partnering with a leading government organization to recruit a Lead Application Support Analyst/Manager. The role involves leading and managing the technical support team to ensure the timely and effective resolution of software application issues.

Responsibilities:

• Lead and manage a technical support team, resolving high-level software application issues.
• Coordinate software releases, manage release calendars, and communicate plans.
• Design, implement, and maintain CI/CD pipelines for automated deployment.
• Develop and monitor configuration management processes, implementing automated tools.
• Oversee change control processes and ensure proper documentation.
• Promote a culture of continuous improvement and customer service excellence.

Requirements:

• Experience leading and managing software/application support teams.
• Proficiency in modern programming languages (e.g., C#), problem solving, and debugging.
• Experience leading technical teams within Agile environments.
• Ability to provide technical and professional mentoring.
• Experience managing releases, deployments, and configuration environments.

This position is based in Newport with a hybrid work model (one day on-site per week). The salary is £48,000 per annum.

To discuss this opportunity further, please APPLY NOW or contact Jack McManus via the VIQU website. We also offer an introduction fee of up to £1,000 for successful referrals.

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