Lead Application Operations Engineer - Glasgow/Dundee

ZipRecruiter; Glasgow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment platform in Scotland is seeking a Lead Application Operations Engineer to join their team. In this role, you will guide engineers in providing second-line support for critical applications and incidents. The ideal candidate should have a proven track record in team leadership and incident resolution. The position offers a competitive salary of £477 OutsideIR35 for candidates based in Glasgow or Dundee.

Qualifications

• Demonstrable experience leading teams in managing and supporting business-critical applications.
• Proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.
• Ability to drive continuous service improvement by challenging established practices with evidence-based strategies.

Responsibilities

• Manage service components to ensure they meet business needs and performance targets.
• Deal with high-impact, complex incidents and change requests.
• Lead the investigation and resolution of complex incidents.
• Identify process optimisation opportunities and contribute to their implementation.

Skills

Team leadership

Incident management

Continuous service improvement

Project delivery (ITIL, Prince 2, Agile)

Job description

Overview

Lead Application Operations Engineer - £477 OutsideIR35 - Glasgow/Dundee

Are you an experienced technical leader with a passion for delivering exceptional application support? This company is seeking a talented Lead Application Operations Engineer to join their dynamic team and make a real impact. As the Lead Application Operations Engineer, you will be responsible for guiding a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. Your technical expertise and leadership will be instrumental in resolving complex, high-priority incidents, ensuring application availability and reliability.

Responsibilities

• Manage service components to ensure they meet business needs and performance targets
• Deal with high-impact, complex incidents and change requests
• Lead the investigation and resolution of complex incidents
• Identify process optimisation opportunities and contribute to their implementation
• Consult specialists where required and determine the appropriate Remedy

What We're Looking For

• Demonstrable experience leading teams in managing and supporting business-critical applications
• Proven track record of leading multi-disciplinary teams through complex incident investigations and resolution
• Ability to drive continuous service improvement by challenging established practices with evidence-based strategies
• Experience delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.