Lead Application Operations Engineer

Harvey Nash Plc; Easter Howgate; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology recruitment agency is seeking a Lead Application Operations Engineer on a 6-month contract in Scotland. The role involves providing second-line support for critical applications, leading a team to resolve complex incidents, and ensuring application reliability. Familiarity with AWS is essential. The position offers a day rate of £473.27 and a hybrid work model.

Qualifications

• Proven track record of leading teams in managing business-critical applications.
• Experience with methodologies like ITIL, Prince 2, or Agile.
• Hands-on experience with AWS is essential.

Responsibilities

• Guide a team of engineers for second-line support.
• Ensure application availability and reliability.
• Manage complex incidents and change requests.
• Lead investigations to resolve incidents.
• Identify process optimization opportunities.

Skills

Hands-on technical experience

Team leadership

Incident resolution

AWS

Service improvement

Job description

Lead Application Operations Engineer | 6 Month Contract | (Outside IR35) | Hybrid, Glasgow 2 day's pw | Starting ASAP

Day Rate: £473.27 Outside IR35

Main Duties: As a Lead Application Operations Engineer, you will guide a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. You will collaborate with various stakeholders, both internal and external, to offer technical expertise and leadership in resolving complex, high-priority incidents. Additionally, you will ensure application availability and reliability by overseeing the team in monitoring, maintenance, and configuration duties. This is a key position within the Applications & Platforms branch, and you will play a pivotal role in enabling and supporting our expanding team and remit. Familiarity with AWS is a critical requirement for this role, and only those with hands on experience with AWS will be considered.

• Maintain Configuration And Accurate Information, Controlling IT Assets In One Or More Significant Areas.
• Manage Service Components To Ensure They Meet Business Needs And Performance Targets Deal With High Impact, Complex Incidents And Change Requests.
• Identify Process Optimisation Opportunities With Guidance, And Contribute To The Implementation Of Proposed Solutions.
• Lead The Investigation And Resolution Of Complex Incidents.
• Take Accountability For Issues That Occur And Be Proactive In Searching For Potential Problems.
• Achieve Excellent User Outcomes.
• Initiate And Monitor Actions To Investigate Patterns And Trends To Resolve Problems.
• Effectively Consult Specialists Where Required.
• Determine The Appropriate Remedy And Assist With Its Implementation.
• Determine Preventative Measures.
• Take Inputs And Establish Coherent Frameworks That Work.

Essential Skills & Experience

• Demonstrable hands on technical experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.
• Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.
• It is essential to be familiar with AWS, and only those with hands-on experience with AWS will be considered.

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland.