Lead AI Experience Engineer - Remote

Live Nation, Inc

United Kingdom

Remote

GBP 120,000 - 180,000

Full time

3 days ago

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Job summary

Ticketmaster is seeking a Lead AI Experience Engineer to steer the design and evolution of agentic AI services within the TM1 Client & Fan Support Engineering team. You will define how AI agents understand client needs, maintain context, and safely complete tasks, while establishing patterns and quality standards.

The role requires deep experience in conversational AI, LLMs, NLU, and orchestration, with collaboration across product, data science, security and operations to deliver reliable,

Qualifications

Significant experience designing and leading conversational AI solutions.
Strong background in LLMs, prompt engineering, and context management.
Experience translating business rules into AI decision logic.
Knowledge of AI governance, privacy and multilingual support.

Responsibilities

Provide technical leadership for agentic AI across the TM1 Client & Fan Support Engineering team.
Lead design of intelligent AI experiences that understand client needs and apply business rules.
Establish reusable patterns for prompts, NLU, guardrails, and tool use.
Define and monitor AI quality measures and collaboration with cross-functional teams.

Skills

Conversational AI design

LLMs & prompt engineering

NLU & dialogue management

APIs & cloud services

Leadership & mentorship

Education

Bachelor's or Master's in CS/AI

Tools

AI platforms

Prompt-management tools

Integration patterns

Job description

The role requires deep experience in conversational AI, LLMs, NLU, and orchestration, with collaboration across product, data science, security and operations to deliver reliable,

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