Lead Administrator - RMC

NHS; Birmingham; On-site; GBP 27,000 - 31,000; Full time

Job summary

An NHS Trust in Birmingham seeks a Lead Administrator to provide essential administrative support for the Referral Management Centre within Mental Health Services. This key role involves managing a team, ensuring efficient operation while also making recommendations for service improvement. Ideal candidates will possess a strong administrative background, leadership experience, and proficiency in MS Office applications.

Qualifications

• Minimum three years of administration experience.
• Ability to work under pressure with high volume tasks.
• Experience delegating tasks in a team environment.

Responsibilities

• Manage a team of senior administrators and oversee all duties necessary for efficient operation.
• Support day-to-day supervision of administrative functions within the Referral Management Centre.
• Coordinate and delegate work to achieve team objectives.

Skills

Line management experience

MS Office proficiency

Attention to detail

Education

GCSE or equivalent including English Language

Tools

MS Office (Outlook, Word, Excel, PowerPoint, Access)

Job description

Job summary

Are you looking for a new opportunity to support the delivery of an excellent service to children and young people in Birmingham?

We are looking for a Lead Administrator who will be providing administrative and secretarial support for the Referral Management Centre within Mental Health Services. The RMC team operates Monday to Friday 09:00 to 17:00.

The post holder will be managing a team of senior administrators, who are the first point of contact for those contacting the Service including patients, professionals, and members of the public. Working in a busy office environment and reporting directly to the Operational Support Manager, the post holder should be able to act independently, using their own initiative. Opportunity exists for the post holder to make recommendations for service improvement by working alongside admin staff as well as clinical and operational leads.

This is a key role supporting the effective running of the RMC Service. All applicants must demonstrate high levels of accuracy and attention to detail, work well with others and have a passion to providing a quality service with a track record of adding value to a work place.

Main duties of the job

This is a key role supporting the effective running of the Referral Management Centre within Mental Health Services.

The post holder will organise all duties and procedures necessary for the effective operation of the administrative functions of the team, developing work plans and allocating work to achieve team objectives, taking into account individual abilities and developmental needs.

It includes the general management of the office administration systems and the day-to-day supervision of the RMC administration team, coordinating and delegating work, monitoring and reviewing the team performance and providing advice and support as necessary.

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Details Date posted

21 July 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

436-7205934-A

Job locations

1

Printing House Street

Birmingham

B4 6DF

Job description Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications and skills.

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Our current Mental Health Services division will be transferring the provision of its services to Birmingham and Solihull Mental Health Foundation Trust (BSMHFT). Whilst at present you are applying for a position within Birmingham Womens and Childrens NHS Foundation should you be successful in gaining a position within Mental Health Services, your employment may in the future be transferred over to BSMHFT. Should any new information become available, you will be kept informed of this throughout your recruitment process.

Job description Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications and skills.

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Our current Mental Health Services division will be transferring the provision of its services to Birmingham and Solihull Mental Health Foundation Trust (BSMHFT). Whilst at present you are applying for a position within Birmingham Womens and Childrens NHS Foundation should you be successful in gaining a position within Mental Health Services, your employment may in the future be transferred over to BSMHFT. Should any new information become available, you will be kept informed of this throughout your recruitment process.

Person Specification Application/Interview Essential

• Educated to GCSE or equivalent: includes English Language at Grade C or above
• Extensive administration experience (minimum three years)
• Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
• Experience of line management / delegation
• Ability to work at pace with a large volume of emails and referrals

Desirable

• Knowledge of FTB Database - RiO
• Professional telephone manner

Person Specification Application/Interview Essential

• Educated to GCSE or equivalent: includes English Language at Grade C or above
• Extensive administration experience (minimum three years)
• Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint and Access
• Experience of line management / delegation
• Ability to work at pace with a large volume of emails and referrals

Desirable

• Knowledge of FTB Database - RiO
• Professional telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

1

Printing House Street

Birmingham

B4 6DF

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Birmingham and Solihull Mental Health NHS Foundation Trust

Address

1

Printing House Street

Birmingham

B4 6DF

Employer's website

https://www.bsmhft.nhs.uk/ (Opens in a new tab)