Lead Adjudicator

Trusted Growth Partners; Greater London; Hybrid; GBP 51,000 - 69,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Generous annual leave

Learning and development opportunities

City of London office

Job summary

Trusted Growth Partners is seeking an experienced Lead Adjudicator in City of London on a 12-month maternity cover. The role leads a team of Adjudicators, ensuring timely, fair, evidence-based decisions in line with legislation and policy, and manages workload, quality assurance, and service delivery.

You will develop colleagues, drive performance, report on KPIs, and collaborate with internal teams to implement new policies and improvements, while maintaining a supportive, inclusive,

Qualifications

• Proven experience leading and developing a team in adjudications, regulatory or professional discipline.
• Experience in a professional regulator or similar regulatory organisation.
• Strong understanding of adjudication, regulatory decision-making, governance and casework processes.
• Experience managing performance, conducting appraisals and supporting staff development.
• Experience allocating work, managing capacity and monitoring delivery against KPIs and service standards.
• Strong quality assurance skills and ability to ensure consistency and accuracy in decisions.

Responsibilities

• Lead, manage and develop a team of Adjudicators through regular one-to-ones, coaching, appraisals and performance reviews.
• Oversee day-to-day delivery of the adjudications service, ensuring work is allocated effectively and cases progress within service standards.
• Monitor quality, consistency and timeliness of decisions; provide guidance and support as needed.
• Ensure decisions are fair, evidence-based, defensible and aligned with legislation and procedures.
• Manage team performance, absence, wellbeing and development.
• Produce and present performance reports, MI and KPIs to senior stakeholders.
• Collaborate with internal teams to support efficient case progression and implement improvements.
• Lead on continuous improvement and regulatory changes.

Skills

Leadership

People management

Stakeholder management

Communication

Analytical

Problem solving

Change management

Quality assurance

Job description

Lead Adjudicator

Location: City of London, Hybrid

Salary: £60,000

Contract: 12 Month Fixed Term Contract, Maternity Cover

About the Role

We are seeking an experienced Lead Adjudicator to join a respected regulatory organisation on a 12-month fixed-term maternity cover contract.

This is a key operational leadership role, responsible for leading and developing a team of Adjudicators and ensuring the delivery of a high-quality, fair and consistent adjudications service. You will oversee team performance, workload allocation, quality assurance and service delivery, ensuring decisions are made within agreed timescales and in line with relevant legislation, policy and organisational standards.

The successful candidate will bring proven experience of managing an Adjudications team within a professional regulator or comparable regulatory environment. You will be a confident and supportive people manager, able to drive performance, develop colleagues and identify opportunities to improve processes and outcomes.

Key Responsibilities

• Lead, manage and develop a team of Adjudicators through regular one-to-ones, coaching, appraisals and performance reviews.
• Oversee the day-to-day delivery of the adjudications service, ensuring work is allocated effectively and cases are progressed within agreed service standards.
• Monitor the quality, consistency and timeliness of decisions, providing guidance, feedback and support where required.
• Ensure decisions are fair, evidence-based, defensible and aligned with legislation, policy and established procedures.
• Manage team performance, absence, wellbeing and professional development.
• Produce and present performance reports, management information and key metrics to senior stakeholders.
• Work closely with internal teams and senior colleagues to support the efficient progression of cases.
• Lead on continuous improvement activity, identifying opportunities to enhance systems, processes and service delivery.
• Support the implementation of new policies, procedures, regulatory requirements and legislative changes.
• Provide advice and support on complex, sensitive or high-profile matters.
• Promote a collaborative, inclusive and high-performing team culture.

About You

You will have strong experience within adjudications, professional regulation, fitness to practise or a comparable decision-making environment. You will be comfortable managing competing priorities while maintaining a consistent, high-quality service.

To be successful, you will have:

• Proven experience managing and developing a team within an Adjudications, regulatory or professional discipline function.
• Experience working within a professional regulator or similar regulatory organisation.
• A strong understanding of adjudication, regulatory decision-making, governance and casework processes.
• Experience managing performance, conducting appraisals and supporting employee development.
• Experience allocating work, managing capacity and monitoring delivery against KPIs and service standards.
• Strong quality assurance skills, with the ability to ensure consistency and accuracy in decision-making.
• The ability to interpret and apply legislation, policies and procedures.
• Excellent communication, stakeholder management and influencing skills.
• Strong organisational, analytical and problem-solving abilities.
• Experience delivering operational improvements and managing change.

Desirable Experience

• Experience working within a UK professional regulator.
• Experience supporting or managing hearings, tribunals or formal decision-making processes.
• Continuous improvement, project management or change management experience.

What’s on Offer

• Salary of £60,000
• 12-month fixed-term contract covering maternity leave
• Hybrid working from a City of London office
• Pension scheme
• Generous annual leave allowance
• Learning and development opportunities
• The opportunity to lead an experienced team within a respected regulatory organisation