LE LABO SOUTHAMPTON Counter Manager Counter Manager

The Estée Lauder Companies; Southampton; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Estée Lauder Companies is seeking a dynamic Counter Manager to lead and develop our in-store team in the United Kingdom. You will coach Sales Associates, drive sales and customer service excellence, and execute strategic store plans with a focus on events and CRM.

Success comes from strong leadership, effective communication, and a proactive approach to targets, with a commitment to exceptional customer experiences and team development.

Qualifications

• Strong verbal and written communication across all levels.
• Proven leadership and coaching in a fast-paced retail setting.
• Customer-focused with ability to handle difficult situations.
• Strategic planning and execution skills for retail environments.

Responsibilities

• Lead, coach and develop a team of Sales Associates to hit sales, service and operational targets.
• Own store business plan and implement in-store events and initiatives.
• Manage customer relationships and drive loyalty initiatives.
• Collaborate with store leadership to optimise resources and processes.

Skills

Verbal & written communication

Interpersonal skills

Customer service excellence

Results driven

People development

Team leadership

Organisational skills

Autonomy

Diplomacy under pressure

Tools

Microsoft Excel

Email / CRM tools

Job description

DescriptionWe are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.Qualifications⁃ Effective verbal and written communication skills. Excellent interpersonal skills⁃ Quality customer service skills. Skilled at winning people over⁃ Results oriented, with high drive to meet objectives and standards⁃ Pursue goals beyond what is required or expected of them⁃ Senses others' development needs and bolsters their abilities⁃ Anticipates, recognizes, and meets customers' needs⁃ Handles difficult and tense customer service situations with diplomacy and tact⁃ Guides the performance of others while holding them accountable⁃ Cultivate and maintain extensive informal networks⁃ Models team qualities like respect, helpfulness, and cooperation⁃ High attention to detail and organisational skills⁃ The ability to work autonomously and contribute to the team⁃ Proactive and positive approach to work and tasks⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge⁃ Retail sales experience.⁃ Teamleadership⁃ degree of experience dependent on business/Store size.⁃ Experience in strategic planning and execution⁃ Ability to develop financial plans and manage resources⁃ Working knowledge of a computerised system including email, Microsoft Excel