Le Labo - Counter Manager - Fenwick - 37.5 Hours

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty brand is seeking a dynamic Counter Manager in Newcastle upon Tyne. This role involves leading a team of Fragrance Specialists to achieve sales and operational targets, while ensuring an engaging customer experience. The ideal candidate will have proven retail management experience and a passion for customer service.

Benefits

Competitive industry salary

Annual Leave & Family Leave

Product discount/staff product concession

Mental health wellbeing initiatives

Benefits platform with exclusive discounts

Extensive training and development opportunities

Qualifications

• Proven retail management or assistant retail management experience, preferably in beauty.
• Experience in setting sales and customer service targets.
• Proficient in Microsoft Office applications.

Responsibilities

• Lead, coach, and develop a team of Fragrance Specialists.
• Achieve sales, customer service, and operational targets.
• Ensure smooth operation of the counter in alignment with Brand vision.

Skills

Retail management

Sales analysis

Customer service

Team leadership

Event execution

Microsoft Office

Job description

Below is a refined version of the job description, focusing on clarity, removing redundancy, and ensuring proper formatting with HTML tags:

Le Labo - Counter Manager - Fenwick - 37.5 Hours, Newcastle upon Tyne

Client: [Client Name]

Location: Newcastle upon Tyne, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: e74a1bc98ca6

Job Views: 2

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description

Counter Manager

We are seeking a dynamic and inspirational Counter Manager to lead, coach, and develop our team of Fragrance Specialists. Your focus will be on achieving sales, customer service, and operational targets. If you enjoy managing an agile business plan and building customer relationships through strategic targeting, this role could be perfect for you.

Our stores are designed as an entertainment park for the nose, allowing customers to explore raw ingredients that evoke emotions. As Counter Manager, you will bring this experience to life through your business planning and leadership skills.

You will be responsible for the smooth operation of the counter, ensuring your team aligns with the Brand vision. Coaching and inspiring your team to exceed their KPIs, as well as your own, is essential.

Compensation and Benefits

• Competitive industry salary
• Annual Leave & Family Leave
• Product discount/staff product concession monthly credit
• Mental health wellbeing initiatives (Unmind App and Employee Assistance Programme)
• Benefits platform with exclusive discounts and offers
• Work Life Connections – Employee Assistance Programme
• Extensive training and development opportunities

Qualifications

About you

• Proven retail management or assistant retail management experience, preferably within beauty or a fast-paced retail environment
• Experience setting sales and customer service targets, sales analysis, and staff scheduling
• Experience in retail operations, including inventory, facilities management, and cash reconciliation
• Proven track record of leading, coaching, and developing a team
• Experience creating and executing in-store events
• Flexible availability across days/hours to promote work-life balance
• Proficient in Microsoft Office applications
• Proof of right to live and work in the UK