Le Labo - Area Sales & Education Manager - (Free Standing Stores)

The Estée Lauder Companies Inc.; London; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading company in the personal care sector is seeking an Area Sales & Education Manager for their free-standing stores in London. The ASEM will drive sales performance and operational excellence while leading the team to foster a customer-centric culture. This role requires strong leadership skills, retail management experience, and a passion for delivering exceptional service.

Qualifications

• Minimum of 5 years of experience in retail management.
• Proven experience managing large teams and driving performance.
• Strong organizational skills to manage multiple priorities.

Responsibilities

• Set and achieve sales and profitability targets for the area.
• Lead, coach, and develop POS management teams.
• Monitor KPIs to ensure commercial targets are met.

Skills

Leadership

Sales management

Team development

Business acumen

Communication

Customer service

Education

Retail management or related field

Job description

Le Labo - Area Sales & Education Manager - (Free Standing Stores)

Join to apply for the Le Labo - Area Sales & Education Manager - (Free Standing Stores) role at The Estée Lauder Companies Inc.

Le Labo - Area Sales & Education Manager - (Free Standing Stores)

Join to apply for the Le Labo - Area Sales & Education Manager - (Free Standing Stores) role at The Estée Lauder Companies Inc.

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Description

The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture.

Description

The Area Sales & Education Manager (ASEM) is accountable for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture.

Sales And Service Management

• Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives.
• Lead and engage the POS management teams to meet their targets through regular communication and development opportunities.
• Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary.
• Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.
  
  

Team Leadership And Development

• Lead, coach, and develop POS management teams, ensuring that they have the skills and resources to meet business objectives.
• Foster a culture of accountability, teamwork, and high performance.
• Conduct regular performance reviews, setting clear goals and providing feedback based on KPIs and operational success.
• Build a talent pipeline, identifying key roles and providing training and development opportunities for team members.
• Ensure that POS management teams adhere to company policies and maintain high standards of customer service, with a focus on consumer recruitment and retention strategies.
  
  

Operations And Commercial Excellence

• Ensure effective execution of the commercial strategy by managing product presentations, inventory, and visual merchandising.
• Collaborate with the central teams to ensure operational processes are followed, including inventory management and store maintenance.
• Monitor and review retail operations to ensure a high standard of service and product presentation is maintained.
  
  

Brand And Consumer Engagement

• Champion the brand’s values and ensure they are consistently represented at every POS location.
• Lead the POS management team in delivering exceptional consumer experiences, focusing on service excellence, product knowledge, and brand engagement.
• Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction
  
  

WHAT YOU WILL NEED TO BE SUCCESFUL IN THIS ROLE:

• Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
• Experience in retail management, with a focus on sales, service, and team leadership.
• Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
• Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
• A passion for delivering exceptional customer service and driving business results.
• Ability to travel across the area and work flexible hours, including evenings and weekends.
  
  

Qualifications

• Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
• Proven experience managing large teams, multi-site operations, and driving performance.
• A track record of delivering results through strategic planning and execution.
• Strong organizational skills and ability to manage multiple priorities.
• A background in business, retail management, or a related field is preferred.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Personal Care Product Manufacturing

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